Senior Manager, Enterprise Service Transformation (ServiceNow)

Ernst & Young Advisory Services Sdn Bhd; Chicago (IL); On-site; USD 172,000 - 392,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Pension and 401(k) plans

Flexible vacation policy

Job summary

EY is seeking a ServiceNow Transformation Senior Manager to lead ESM/GBS programs for clients, delivering technology transformation and enterprise service management capabilities. This client-facing role focuses on leadership, delivery excellence, and building lasting relationships.

Based in Chicago or anywhere in the US, you will guide multi-disciplinary teams, manage budgets and timelines, and drive value through practical AI-enabled service delivery.

Job description

EY is seeking a ServiceNow Transformation Senior Manager to lead ESM/GBS programs for clients, delivering technology transformation and enterprise service management capabilities. This client-facing role focuses on leadership, delivery excellence, and building lasting relationships.

Based in Chicago or anywhere in the US, you will guide multi-disciplinary teams, manage budgets and timelines, and drive value through practical AI-enabled service delivery.