Senior Manager, ServiceNow ESM Transformation

EY; Baton Rouge (LA); Hybrid; USD 172,000 - 392,000; Full time

Benefits offered by this job

Hybrid work model

Flexible vacation policy

Total rewards package

Job summary

EY is seeking a ServiceNow Transformation Senior Manager to lead delivery of technology transformation projects for a diverse client base. You will manage multi-disciplinary teams, build client relationships, and drive proposals, roadmaps, and architectures with a focus on business outcomes.

This client-facing role emphasizes leadership, strategic thinking, and risk management in dynamic environments. You will collaborate with senior executives, manage budgets and timelines, mentor 10+ resources

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• 5–7 years of ServiceNow implementation experience.
• 5–7 years of Big 4 or equivalent consulting experience, Senior Manager or Director level.
• ServiceNow certifications: CSA or CAD; plus 2 of the listed certifications.
• Excellent consulting and interpersonal skills; executive communication.
• Ability to travel to meet client needs (up to 60%).

Responsibilities

• Lead engagement delivery and manage client relationships daily.
• Accountable for program/project management and objectives.
• Develop resource plans and budgets for engagements, managing engagement economics.
• Act as an engagement manager across ServiceNow ESM/GBS engagements and solution delivery.

Skills

Leadership

Project management

Stakeholder management

ServiceNow knowledge

AI capabilities knowledge

Sales alignment

Communication

Mentoring

Education

Bachelor’s degree

Master’s degree

Tools

ServiceNow platform

CSA

CAD

Job description

EY is seeking a ServiceNow Transformation Senior Manager to lead delivery of technology transformation projects for a diverse client base. You will manage multi-disciplinary teams, build client relationships, and drive proposals, roadmaps, and architectures with a focus on business outcomes.

This client-facing role emphasizes leadership, strategic thinking, and risk management in dynamic environments. You will collaborate with senior executives, manage budgets and timelines, mentor 10+ resources