Senior ServiceNow ESM Transformation Lead

Ernst & Young Oman; Memphis (TN); Hybrid; USD 103,000 - 188,000; Full time

Benefits offered by this job

Hybrid work model

Total rewards package

Flexible paid time off

Job summary

EY is seeking a ServiceNow Senior Consultant to lead transformation projects across ESM/GBS, coordinating with stakeholders and technology teams to deliver architecture solutions. You will drive engagement management, mentor a multi-disciplinary team, and advance AI-enabled service delivery.

A driver’s license and willingness to travel are expected as part of client engagements. The role offers a hybrid model with opportunities to shape client relationships and develop your consulting and

Qualifications

• Bachelor’s degree in CS, ISM, Engineering or similar.
• Typically 2–4 years ServiceNow project experience.
• ServiceNow CSA or CAD certification.
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent communication, adaptability and teamwork.

Responsibilities

• Interacting with business stakeholders to evaluate models and processes.
• Analyzing technology solutions to verify they meet requirements.
• Collaborating with technical teams to design system architecture.

Skills

ServiceNow ESM/GBS

Engagement management

Team leadership

Waterfall & Agile

AI capabilities (Now Assist)

Client workshops

Education

Bachelor's degree

Tools

ServiceNow

Now Assist

AI capabilities

Job description

EY is seeking a ServiceNow Senior Consultant to lead transformation projects across ESM/GBS, coordinating with stakeholders and technology teams to deliver architecture solutions. You will drive engagement management, mentor a multi-disciplinary team, and advance AI-enabled service delivery.

A driver’s license and willingness to travel are expected as part of client engagements. The role offers a hybrid model with opportunities to shape client relationships and develop your consulting and