Senior Manager, ServiceNow ESM Transformation

EY; Tallahassee (FL); Hybrid; USD 172,000 - 392,000; Full time

Benefits offered by this job

Hybrid work model

Flexible vacation policy

Total Rewards package

Job summary

EY is seeking a ServiceNow Transformation Senior Manager to lead complex delivery across global client engagements. You will shape strategic roadmaps, manage budgets and timelines, and mentor multidisciplinary teams while maintaining strong client relationships.

The role combines leadership, technical service delivery, and business acumen in a client-facing hybrid environment, offering opportunities to influence large-scale digital transformations.

Qualifications

• Bachelor’s degree required (4-year degree); Master’s degree preferred
• Typically, no less than 5–7 years relevant experience in ServiceNow implementation
• 5–7 years of Big 4 or equivalent consulting experience preferably at the Senior Manager or Director level
• ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
• Minimum of 2 of the following ServiceNow certifications: CSA, CAD, or relevant implementation specialties
• Excellent consulting and interpersonal skills – executive communication, adaptability, problem solving, teamwork, relationship building

Responsibilities

• Leading engagement delivery and managing client relationships on a daily basis
• Accountable for program/project management, ensuring that all objectives are met
• Developing resource plans and budgets for engagements, managing engagement economics effectively

Skills

Leadership

Client relationships

Project management

Sales support

Executive communication

Strategic thinking

Business acumen

Mentoring teams

Education

Bachelor’s degree

Master’s degree

Tools

ServiceNow CSA

ServiceNow CAD

Implementation Specialist

Job description

EY is seeking a ServiceNow Transformation Senior Manager to lead complex delivery across global client engagements. You will shape strategic roadmaps, manage budgets and timelines, and mentor multidisciplinary teams while maintaining strong client relationships.

The role combines leadership, technical service delivery, and business acumen in a client-facing hybrid environment, offering opportunities to influence large-scale digital transformations.