Senior Manager, Enterprise Mail Services

FedEx Office and Print Services; Plano (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

FedEx Office and Print Services is seeking a Manager, Client Mail Services to lead the Enterprise Team, drive program strategy, and ensure client satisfaction across national mail service programs.

You will manage program governance, analytics, and cross-functional collaboration while regularly visiting client sites and coordinating with senior leadership. Candidates should have strong business administration skills and a track record in managing complex programs.

Qualifications

• For candidates, strong business administration and proven team leadership are essential.
• Demonstrated ability to manage complex programs with multiple interdependent projects.
• Excellent leadership, communication, and data-driven problem-solving skills.
• Experience coordinating with cross-functional partners (Sales, HR, Finance, IT).
• Proficiency with data visualization tools and project management software.

Responsibilities

• Lead and develop the Enterprise Team, cultivating accountability and professional growth.
• Oversee recruitment, training, and performance management of Operations staff.
• Communicate a clear vision for enterprise programs aligned to business objectives.
• Oversee a portfolio of enterprise mail service programs and ensure cohesive delivery.
• Develop strategic roadmaps and enable iterative delivery to meet client needs.
• Identify risks and dependencies and maintain governance of programs.
• Direct business administration functions including strategic planning and resource allocation.
• Ensure compliance with USPS regulations and internal controls; manage risk.
• Drive continuity planning and resilience across the program lifecycle.
• Serve as primary client contact for escalations and strategic discussions.
• Prepare high-level status reports and dashboards for stakeholders.
• Coordinate with cross-functional partners to meet monthly expectations.
• Audit client-defined cadence and ensure adherence to processes.
• Lead hiring, onboarding, and payroll/staffing to achieve objectives.

Skills

Business Admin

Team leadership

Data analysis

Cross-functional collaboration

Time management

Communication

Education

Bachelor's Degree in Business

Tools

PowerBI

Tableau

Job description

FedEx Office and Print Services is seeking a Manager, Client Mail Services to lead the Enterprise Team, drive program strategy, and ensure client satisfaction across national mail service programs.

You will manage program governance, analytics, and cross-functional collaboration while regularly visiting client sites and coordinating with senior leadership. Candidates should have strong business administration skills and a track record in managing complex programs.