Remote Enterprise Mail Services Leader

FedEx Office; Plano (TX); Hybrid; USD 120,000 - 180,000; Full time

Job summary

FedEx Office is seeking a strategic Manager, Client Mail Services to lead the Enterprise Team and drive profitability, resilience, and client satisfaction. The role centers on high-level program management, business administration, and oversight of national mail service programs.

The position requires on-site client work with travel up to 25% and offers remote work with campus collaboration as needed. The candidate will develop adaptive roadmaps, manage governance, and ensure compliance with

Qualifications

• 5+ years experience in operations management, with a significant focus on program management in a services-based industry.
• Proven experience leading and developing a team of managers and specialists
• Strong expertise in business administration
• Demonstrated ability to manage complex programs with multiple interdependent projects and dependencies
• Exceptional leadership, communication, and data-driven problem-solving skills
• Proficiency in data analysis and visualization tools (e.g. PowerBI, Tableau) and project management software
• Experience building and collaborating with cross functional partners (Sales, HR, Recruiting, Security, Finance, Technology)
• Bachelor’s Degree in Business or equivalent experience
• Travel will be required

Responsibilities

• Lead and develop the Enterprise Team, cultivating accountability, continuous improvement, and professional growth.
• Oversee the recruitment, training, and performance management of Client Operations Program Specialists and Managers
• Communicate a clear and unifying vision for the enterprise programs, ensuring alignment with the company's overall business objectives
• Oversee a portfolio of enterprise mail service programs, ensuring that all projects work together to deliver cohesive benefits to the organization
• Develop and maintain dynamic, outcome-oriented strategic roadmaps that serve as flexible, high-level blueprints for the program's goals and deliverables
• Facilitate a collaborative planning process, breaking down programs into smaller phases to allow for iterative delivery and adaptability to changing client needs
• Identify, manage, and make visible all dependencies and risks across teams and workstreams to ensure a smooth flow of value
• Establish and enforce program governance, ensuring the roadmap is regularly reviewed and adapted based on feedback and new insights
• Direct the business administration functions for Mail Services, including strategic planning and resource allocation
• Ensure all mail service operations comply with regulations (e.g., USPS) and internal policies, implementing & adhering to controls to mitigate financial and operational risks
• Integrate business continuity and disaster recovery considerations into the program lifecycle, fostering a culture of resilience to minimize the impact of potential disruptions
• Serve as a primary point of contact for high-level escalations and strategic discussions with enterprise clients
• Align program activities with strategic priorities, facilitating clear communication between departments, vendors, and senior leadership
• Prepare and present concise, high-level reports on program status, risks, and outcomes to stakeholders, often using program dashboards for real-time visibility
• Ensure execution on monthly expectations and standards, strategies, and action items
• Participate in the complaint review process as primary client point of contact
• Provide overall communication for duties associated with client account maintenance, systems, and procedures
• Monitor and provide feedback on the quality and timeliness of all work produced to ensure compliance at or above the client’s expectation
• Builds strong partnerships and influences stakeholders at all levels to lead cross-functional teams, drive strategic initiatives, and achieve business objectives.
• Prepare data and deliver presentations for the client and FedEx Office senior management.
• Required to conduct audits on client defined cadence and ensure compliance with processes and procedures
• Provide leadership and oversight for assigned managers by driving hiring and onboarding, ensuring exceptional customer experiences, managing employee performance and corrective actions
• All other duties as needed or required

Skills

Operations management

Team leadership

Business administration

Data analysis

Client/customer service

Cross-functional collaboration

Education

Bachelor's Degree in Business

Tools

Power BI

Tableau

Excel

Job description

FedEx Office is seeking a strategic Manager, Client Mail Services to lead the Enterprise Team and drive profitability, resilience, and client satisfaction. The role centers on high-level program management, business administration, and oversight of national mail service programs.

The position requires on-site client work with travel up to 25% and offers remote work with campus collaboration as needed. The candidate will develop adaptive roadmaps, manage governance, and ensure compliance with