Mail Operations Group Manager — Data-Driven Leader

FedEx Office and Print Services; McLean (VA); Hybrid; USD 85,000 - 130,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

FedEx Office and Print Services is seeking a Group Manager, Mail Operations to lead multi-site on-site mailrooms, drive process adherence, and deliver data-driven improvements. You will mentor Mail Services Managers, monitor SLAs, define KPIs, and train staff on SOPs and security protocols.

The role requires a hands-on leader who builds a high-performing, compliant, and customer-focused team, with relocation support and hybrid work arrangements near Tysons or Richmond, VA.

Qualifications

• Bachelor's Degree in Logistics, Business Management, or equivalent professional experience.
• 5+ years of experience in an operations management role, preferably in mailroom, logistics, or facilities management.
• 2-3 years of experience managing other managers or supervisors, with a preference for experience leading tenured teams through change.
• Strong knowledge of mailroom operations, postal regulations, and best practices for package handling.
• Working knowledge of key employment laws, including FLSA, OSHA, and fair scheduling practices.
• Proficiency with operational metrics such as processing time, error rates, and cost-per-package to measure and improve workflow efficiency.
• Experience with mailroom management software and barcode scanning technology.
• Excellent leadership, communication, and interpersonal skills.
• Experience leading in a multi-unit work environment or supervising 5 or more management-level team members preferred
• Excellent time management skills to include prioritization of tasks, communication, execution to meet established deadlines
• Experience working with cross functional partners (HR, Recruiting, Security, Finance, Technology)
• Proficient in Google products & Microsoft Office tools, including Word, PowerPoint, Outlook and Excel
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

Responsibilities

• Directly manage and mentor on-site Mail Services Managers, enhancing leadership, problem-solving, and conflict resolution capabilities.
• Establish regular site visits and virtual meetings, to ensure consistency and alignment across all locations.
• Monitor SLAs including service ability, mail processing, accuracy and response time standards.
• Define and monitor KPIs, including mail volume, processing time, cost-per-piece, and error rates to drive data-driven performance conversations.
• Oversee comprehensive training programs for all staff on SOPs, technology use, and security protocols.
• Conduct regular operational audits of each mailroom during site visits using a standardized checklist to ensure consistency and quality.
• Act as a key point of contact for client stakeholders regarding on-site operational performance and issue resolution.
• Prepare and deliver regular performance reports to leadership and clients, using data to highlight achievements against SLAs and identify areas for improvement.
• Provide hands-on operational support at site locations, including training, coaching, knowledge assessments, and customer service coverage.
• Maintain a high caliber and inclusive workforce, founded on a culture of safety, integrity and People-Service-Profits
• Provide leadership and oversight for assigned managers by driving hiring and onboarding, ensuring exceptional customer experiences, managing employee performance and corrective actions, maintaining compliance with SOPs, and overseeing payroll, productivity, and staffing to achieve operational objectives
• Ensure Federal/State employment law, safety, AAP requirements are established within assigned stores.
• All other duties as needed or required

Skills

Leadership

SLA management

KPI tracking

Training

Audits

People management

Cross-functional collaboration

MS Office

Education

Bachelor's Degree in Logistics, Business Management

Tools

Mailroom software

Barcode scanning technology

Excel

Google Workspace

Job description

FedEx Office and Print Services is seeking a Group Manager, Mail Operations to lead multi-site on-site mailrooms, drive process adherence, and deliver data-driven improvements. You will mentor Mail Services Managers, monitor SLAs, define KPIs, and train staff on SOPs and security protocols.

The role requires a hands-on leader who builds a high-performing, compliant, and customer-focused team, with relocation support and hybrid work arrangements near Tysons or Richmond, VA.