Senior Manager — Enterprise AI Adoption & Customer Success

Amazon; Mountain View (CA); On-site; USD 231,000 - 313,000; Full time

Job summary

Amazon is seeking a Senior Manager to lead Customer Success Specialists for Amazon Quick within AWS. You will drive enterprise adoption of Quick and AWS AI services, setting team cadence and ensuring measurable outcomes across a portfolio of strategic customers.

The role focuses on building, coaching, and scaling a team of customer-facing specialists, coordinating with CS COE, GTM, and partner-led CS to deliver end-to-end adoption and business value.

Qualifications

• 15+ years of experience in senior customer-facing roles including customer success management, strategic consulting, or business transformation advisory.
• 5+ years of experience managing and developing customer-facing teams.
• Proven track record leading teams that drive AI adoption outcomes at enterprise scale.
• Deep expertise in enterprise business transformation and process reinvention.
• Knowledge of Amazon Quick or AWS AI services is a plus.

Responsibilities

• Recruit, develop, and retain a team of Amazon Quick Service CSS who own end-to-end adoption outcomes within assigned accounts.
• Coach CSS on executive engagement, change management execution, adoption architecture, and value storytelling.
• Lead the team operating cadence: weekly account reviews, monthly portfolio health checks, quarterly performance calibrations.
• Own the aggregate activation and value realization outcomes across the team's Quick customer portfolio.
• Manage portfolio assignment and coverage optimization: match CSS strengths to account complexity and coordinate with partner-led CS.

Job description

Amazon is seeking a Senior Manager to lead Customer Success Specialists for Amazon Quick within AWS. You will drive enterprise adoption of Quick and AWS AI services, setting team cadence and ensuring measurable outcomes across a portfolio of strategic customers.

The role focuses on building, coaching, and scaling a team of customer-facing specialists, coordinating with CS COE, GTM, and partner-led CS to deliver end-to-end adoption and business value.