Senior Manager, Enterprise AI Adoption

Amazon Web Services (AWS); Dallas (TX); On-site; USD 201,000 - 272,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services, Inc. is seeking a Senior Manager, Customer Success Specialists (CSS) for Amazon Quick to lead a team driving enterprise adoption of AWS AI services.

This is a people leadership role within the ASP CS COE, focused on turning AI experimentation into scalable business process reinvention across enterprise portfolios. You will set operating cadence, coach CSS on executive engagement and adoption architecture, and collaborate with GTM, field roles, and partners to ensure

Qualifications

• Knowledge of enterprise cloud strategies and distributed applications.
• 15+ years of experience in senior customer-facing roles including customer success management, strategic consulting, or business transformation advisory, with direct accountability for enterprise customer outcomes
• 5+ years of experience managing and developing customer-facing teams (customer success, consulting, or technical advisory), with demonstrated ability to recruit, coach, and retain high-performing specialists
• Proven track record leading teams that drive AI or technology adoption outcomes at enterprise scale, with measurable results in activation rates, value realization, or revenue growth
• Deep expertise in enterprise business transformation and process reinvention, with direct experience overseeing teams that advise organizations through significant operational change (not just technology implementations)
• L200+ understanding of Amazon Quick capabilities (AI-powered search, research agents, custom agents, workflows, knowledge management) and the AWS AI services and AI concepts (Amazon Bedrock, SageMaker, foundational models, RAG architectures) with ability to guide team members on positioning technical capabilities in business value terms
• Strong executive presence with demonstrated ability to influence C-suite and VP-level stakeholders on business strategy and operational transformation

Responsibilities

• Recruit, develop, and retain a team of Amazon Quick Service CSS who own end-to-end adoption outcomes within assigned accounts.
• Coach CSS on executive engagement, change management execution, adoption architecture, and value storytelling.
• Lead the team operating cadence: weekly account reviews, monthly portfolio health checks, quarterly performance calibrations.
• Own the aggregate activation and value realization outcomes across the team's Quick customer portfolio.
• Manage portfolio assignment and coverage optimization: match CSS strengths to account complexity, balance workloads across the team.
• Serve as the escalation point for account-level blockers that exceed CSS authority, including product blockers, competitive threats, executive sponsor disengagement, and partner performance issues.

Skills

Enterprise cloud

Executive presence

AI adoption

Team leadership

Business transformation

Cloud services

Job description

Amazon Web Services, Inc. is seeking a Senior Manager, Customer Success Specialists (CSS) for Amazon Quick to lead a team driving enterprise adoption of AWS AI services.

This is a people leadership role within the ASP CS COE, focused on turning AI experimentation into scalable business process reinvention across enterprise portfolios. You will set operating cadence, coach CSS on executive engagement and adoption architecture, and collaborate with GTM, field roles, and partners to ensure