Senior Manager, EDI & O2C Operations

archipelagocos; Irvine (CA); Hybrid; USD 111,000 - 140,000; Full time

Benefits offered by this job

Chef-prepared meals (Mon-Thu)

Brand discounts

Company bonus program

Milestone travel gifts

Medical, Dental, Vision insurance

Life insurance

401k with employer match

PTO + anniversary day + holidays

Beach and giveback days

Job summary

Archipelago Companies in Irvine, CA is seeking a Senior Manager, Operations Program Management to lead the EDI team and own order-to-cash processes, reporting to the Director of Operations, Program Management.

This hands-on role requires rolling up sleeves to resolve transactions, escalations, and chargebacks while shaping a scalable operations function across brands including OluKai, Melin, Roark, and Tradewind Services.

Qualifications

• 8+ years of experience in EDI, order-to-cash, or operations in wholesale/retail/consumer goods.
• 3+ years leading or managing a team with coaching and performance reviews.
• Subject matter expert on OTC processes, with track record of scaling an operations function.
• Experience with EDI sets (850, 855, 856, 810, 860, 870, 846, 832, 997).

Responsibilities

• Lead and develop the EDI team, set performance goals, and conduct reviews.
• Oversee EDI processing to ensure accurate, timely order flow across accounts.
• Own chargebacks and non-compliance resolution across the program.
• Manage relationships with 3rd-party EDI providers and brand leadership.
• Partner with Inventory Optimization on allocation decisions and fulfillment needs.
• Standardize OTC processes, reporting, and OTIF across clients.
• Support ERP/platform implementations and testing for OTC improvements.
• Build a formal Sales Operations function and cross-functional processes.

Skills

EDI transaction processing

Order-to-cash management

Team leadership

ERP/EDI onboarding & system upgrades

Chargeback resolution

KPIs & dashboards

Sales Operations design

Stakeholder management

Power BI / Tableau

AI-enabled tools adoption

Education

Bachelor’s degree in Business or Supply Chain

Tools

SPS Commerce

GXS

DSCO

DIcentral

Power BI

Tableau

NetSuite

SAP

Full Circle

Job description

Archipelago Companies in Irvine, CA is seeking a Senior Manager, Operations Program Management to lead the EDI team and own order-to-cash processes, reporting to the Director of Operations, Program Management.

This hands-on role requires rolling up sleeves to resolve transactions, escalations, and chargebacks while shaping a scalable operations function across brands including OluKai, Melin, Roark, and Tradewind Services.