Senior Manager, EDI & O2C Operations

archipelagocos

Irvine (CA)

Hybrid

USD 111,000 - 140,000

Full time

5 days ago
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Benefits offered by this job

Chef-prepared meals (Mon-Thu)
Brand discounts
Company bonus program
Milestone travel gifts
Medical, Dental, Vision insurance
Life insurance
401k with employer match
PTO + anniversary day + holidays
Beach and giveback days

Job summary

Archipelago Companies in Irvine, CA is seeking a Senior Manager, Operations Program Management to lead the EDI team and own order-to-cash processes, reporting to the Director of Operations, Program Management.

This hands-on role requires rolling up sleeves to resolve transactions, escalations, and chargebacks while shaping a scalable operations function across brands including OluKai, Melin, Roark, and Tradewind Services.

Qualifications

  • 8+ years of experience in EDI, order-to-cash, or operations in wholesale/retail/consumer goods.
  • 3+ years leading or managing a team with coaching and performance reviews.
  • Subject matter expert on OTC processes, with track record of scaling an operations function.
  • Experience with EDI sets (850, 855, 856, 810, 860, 870, 846, 832, 997).

Responsibilities

  • Lead and develop the EDI team, set performance goals, and conduct reviews.
  • Oversee EDI processing to ensure accurate, timely order flow across accounts.
  • Own chargebacks and non-compliance resolution across the program.
  • Manage relationships with 3rd-party EDI providers and brand leadership.
  • Partner with Inventory Optimization on allocation decisions and fulfillment needs.
  • Standardize OTC processes, reporting, and OTIF across clients.
  • Support ERP/platform implementations and testing for OTC improvements.
  • Build a formal Sales Operations function and cross-functional processes.

Skills

EDI transaction processing
Order-to-cash management
Team leadership
ERP/EDI onboarding & system upgrades
Chargeback resolution
KPIs & dashboards
Sales Operations design
Stakeholder management
Power BI / Tableau
AI-enabled tools adoption

Education

Bachelor’s degree in Business or Supply Chain

Tools

SPS Commerce
GXS
DSCO
DIcentral
Power BI
Tableau
NetSuite
SAP
Full Circle

Job description

Archipelago Companies in Irvine, CA is seeking a Senior Manager, Operations Program Management to lead the EDI team and own order-to-cash processes, reporting to the Director of Operations, Program Management.

This hands-on role requires rolling up sleeves to resolve transactions, escalations, and chargebacks while shaping a scalable operations function across brands including OluKai, Melin, Roark, and Tradewind Services.

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