Senior Manager, Customer Success — Strategy & Growth Lead

Motorola Solutions; Denver (CO); On-site; USD 145,000 - 155,000; Full time

Benefits offered by this job

Incentive bonus plans

Medical, Dental, Vision benefits

401K with company match

Paid holidays

Generous paid time off

Employee stock purchase plan

Paid parental & family leave

Job summary

Motorola Solutions, Envysion Customer Success, seeks a Senior Manager to lead a high-performing CS team and drive post-sale value for QSR, retail, and convenience-store clients. You will own the customer lifecycle, build proactive advisory capabilities, and partner with Sales on growth opportunities while aligning with product roadmaps and customer health initiatives.

The role emphasizes strategic leadership, data-driven decisions, and executive-level collaboration to secure renewals and

Qualifications

• Bachelor's degree with 7+ years in Customer Success, Account Management, or Management Consulting within a B2B SaaS environment.
• 3+ years of direct people management experience.
• Proven track record of owning and expanding a multi-million dollar book of business with GRR/NRR targets.
• Experience in QSR, retail, convenience store, or Loss Prevention industries is highly desirable.

Responsibilities

• Design, implement, and iterate a comprehensive Customer Success strategy aligned with business goals and health initiatives.
• Hire, coach, and mentor a team of CSMs, transforming into proactive trusted advisors.
• Build scalable, data-led lifecycle playbooks (onboarding, adoption, QBRs, renewals) using Salesforce, Gainsight, or Outreach.
• Own portfolio health and key metrics (GRR, NRR) and develop early-warning health scores.
• Partner with Sales and Account Management to identify upsell/cross-sell opportunities and integrate growth motions.
• Sustain executive-level relationships, conduct EBRS, and act as final escalation for high-value accounts.
• Collaborate with Sales, Product, and Technical Support to feed customer feedback into roadmaps.

Skills

Leadership

Strategy

Executive communication

Cross-functional collaboration

Data-driven decisions

People management

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Outreach

Job description

Motorola Solutions, Envysion Customer Success, seeks a Senior Manager to lead a high-performing CS team and drive post-sale value for QSR, retail, and convenience-store clients. You will own the customer lifecycle, build proactive advisory capabilities, and partner with Sales on growth opportunities while aligning with product roadmaps and customer health initiatives.

The role emphasizes strategic leadership, data-driven decisions, and executive-level collaboration to secure renewals and