Senior Manager, Customer Success: Strategy & Growth

Motorola Solutions; Westminster (CO); On-site; USD 145,000 - 155,000; Full time

Benefits offered by this job

Bonus plans

Medical, dental, vision

401K with company match

Paid holidays

Paid time off

Employee stock purchase plan

Paid parental & family leave

Job summary

Motorola Solutions in Westminster, CO is hiring a Senior Manager of Customer Success to lead Envysion's post-sale journey for QSR, retail, and convenience-store clients.

You will own the lifecycle, build scalable, data-driven playbooks, coach a team of Customer Success Managers, and partner with Sales, Product and Engineering to drive GRR/NRR, renewals, and customer value.

Target base salary range is $145,000–$155,000 USD, with comprehensive benefits aligned to Motorola's programs.

Qualifications

• Bachelor's degree with 7+ years of customer success or management experience.
• 3+ years of direct people management experience.
• Proven track record owning and expanding a multi-million dollar book of business.
• Experience in QSR/retail or loss prevention industries desirable.

Responsibilities

• Lead a team of Customer Success Managers to maximize value from cloud platforms.
• Own end-to-end customer lifecycle and drive renewals.
• Develop data-led lifecycle playbooks using Salesforce, Gainsight.
• Collaborate with Sales and Product to align roadmaps.

Skills

Customer Success leadership

Data-driven decision making

Cross-functional collaboration

CRM platforms (Salesforce Gainsight)

Education

Bachelor's degree

Tools

Salesforce

Gainsight

ChurnZero

Job description

Motorola Solutions in Westminster, CO is hiring a Senior Manager of Customer Success to lead Envysion's post-sale journey for QSR, retail, and convenience-store clients.

You will own the lifecycle, build scalable, data-driven playbooks, coach a team of Customer Success Managers, and partner with Sales, Product and Engineering to drive GRR/NRR, renewals, and customer value.

Target base salary range is $145,000–$155,000 USD, with comprehensive benefits aligned to Motorola's programs.