Senior Manager, Customer Success & Growth Strategy

Motorola Solutions; Chicago (IL); On-site; USD 140,000 - 200,000; Full time

Job summary

Envysion seeks a Senior Manager of Customer Success to lead a high-performing team and optimize the post-sale journey for QSR, retail, and convenience-store clients. You will own the customer lifecycle, drive health metrics, and partner with Sales and Product to maximize value and retention.

You will design scalable playbooks, supervise adoption and renewals, and build strong relationships with C-level executives to turn customers into long-term advocates.

Qualifications

• Bachelor's degree and 7+ years in Customer Success, Account Management, or Management Consulting in B2B SaaS.
• 3+ years of direct people management experience.
• Proven track record of owning and expanding a multi-million dollar book of business with GRR/NRR and adoption targets.

Responsibilities

• Lead a high-performing team of Customer Success Managers and execute data-led lifecycle playbooks (onboarding, adoption, renewals).
• Own portfolio health and key metrics, drive renewals, and identify upsell opportunities with Sales and Account Management.
• Establish and track NPS, CSAT, and advocacy programs; collaborate with Sales, Product, and Engineering to voice customer needs.

Skills

Customer Success

Account Management

Leadership

Executive Communication

Education

Bachelor's degree

Tools

Salesforce

Gainsight

Outreach

Job description

Envysion seeks a Senior Manager of Customer Success to lead a high-performing team and optimize the post-sale journey for QSR, retail, and convenience-store clients. You will own the customer lifecycle, drive health metrics, and partner with Sales and Product to maximize value and retention.

You will design scalable playbooks, supervise adoption and renewals, and build strong relationships with C-level executives to turn customers into long-term advocates.