Senior Tech Support Leader - Product Strategy & CX

Motorola Solutions; Allen (TX); Hybrid; USD 105,000 - 115,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a Senior Technical Support Manager for the Envysion product line to lead a high-performing team and scale operations. You will bridge technical support and cross-functional teams to ensure the voice of the customer informs the product roadmap.

You will report on support health metrics, drive training, and collaborate with Product and Engineering to implement quality tracking. This role emphasizes strategic leadership and customer-centric outcomes within a hybrid

Qualifications

• 4+ years of experience as a Technical Support leader or people manager.
• Legal authorization to work in the U.S. indefinitely is required. Sponsorship is not available.

Responsibilities

• Oversee team operations and report key support health metrics to senior leadership.
• Collaborate with Product and Engineering to establish software quality tracking and training programs.

Skills

Leadership

Knowledge-Centered Support

Cross-functional collaboration

Executive communication

Operations execution

Education

High School Diploma

Bachelor's degree or equivalent

Job description

Motorola Solutions is seeking a Senior Technical Support Manager for the Envysion product line to lead a high-performing team and scale operations. You will bridge technical support and cross-functional teams to ensure the voice of the customer informs the product roadmap.

You will report on support health metrics, drive training, and collaborate with Product and Engineering to implement quality tracking. This role emphasizes strategic leadership and customer-centric outcomes within a hybrid