Senior Manager, Customer Success Eng — NA

Postman; New York (NY); On-site; USD 250,000 - 280,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Flexible PTO

Wellness reimbursement

Monthly lunch stipend

Donation-matching support

Job summary

Postman is seeking a Senior Manager, Customer Success Engineering to lead efforts in North America, focusing on driving customer success by building and managing a team of Customer Success Engineers. The role encompasses cross-functional leadership, collaboration with Sales, and operational excellence.

The ideal candidate has extensive experience in customer success roles, operational leadership skills, and a strong technical background in API workflows. This position offers an attractive compensation package, including performance incentives.

Qualifications

• 10+ years of experience in customer-facing roles related to Technical Account Management or Customer Success.
• 5+ years leading post-sales or technical customer teams.
• Experience managing distributed teams across North America.
• Demonstrated ability to drive adoption, retention, and customer value outcomes.

Responsibilities

• Hire and develop Customer Success Engineers, focusing on execution quality and customer impact.
• Work as an operating partner to Sales leadership, prioritizing accounts and shaping strategies.
• Run operational cadence and KPI tracking for customer engagements.
• Manage capacity allocation and ensure proactive management of customer risks.

Skills

Operational leadership skills

Technical fluency in APIs and CI/CD systems

Coaching and stakeholder management

Sales partnership orientation

Job description

Postman is seeking a Senior Manager, Customer Success Engineering to lead efforts in North America, focusing on driving customer success by building and managing a team of Customer Success Engineers. The role encompasses cross-functional leadership, collaboration with Sales, and operational excellence.

The ideal candidate has extensive experience in customer success roles, operational leadership skills, and a strong technical background in API workflows. This position offers an attractive compensation package, including performance incentives.