Senior Manager, Customer Success Strategy & Operations

Anaplan; San Francisco (CA); On-site; USD 154,000 - 209,000; Full time

Job summary

Anaplan is seeking a driven Senior Manager to lead Customer Success Operations across the AMER region, shaping both day-to-day operations and the future operating model for our largest and fastest-growing market.

You will partner with post-sales leaders to enable revenue goals, advance proactive processes, and translate data into executive strategy using CRM and CS tools such as Salesforce and Gainsight.

Qualifications

• 8+ years of progressive experience in Revenue/Business Operations, Customer Success Operations, or highly analytical strategic roles.
• Proven ability to diagnose root causes with data and influence VP/SVP-level stakeholders.
• Strong executive presence and ability to engage post-sales leadership.
• Deep forecasting, pipeline management, and health scoring experience.
• Familiarity with enterprise automation and predictive analytics.

Responsibilities

• Architect and implement AMER-wide strategic initiatives to improve post-sales productivity, forecast accuracy, and pipeline visibility.
• Partner with AMER post-sales leadership to scale operations and achieve churn and expansion targets.
• Act as a senior change agent, introducing new tools, technologies, and methodologies.
• Lead cross-functional projects bridging global strategy and AMER execution.
• Move from reactive reporting to proactive diagnostics with intelligent early warning systems.
• Oversee design and optimization of complex post-sales processes and tools.
• Deliver contextual insights into daily workflows for partner and renewal teams.
• Ensure data integrity within CRM and related systems.
• Own the operational rhythm and pipeline performance for AMER and forecast future revenue.
• Identify systemic risks and deploy mitigation workflows.
• Foster relationships with Sales, Product, GTM Analytics, and Enablement.
• Provide data-backed recommendations to executive leadership.

Skills

Revenue/Business Operations

Customer Success Operations

Analytical thinking

Executive presence

Forecasting

CRM / CS platforms

AI / Predictive analytics

Tools

Salesforce

Gainsight

Job description

Anaplan is seeking a driven Senior Manager to lead Customer Success Operations across the AMER region, shaping both day-to-day operations and the future operating model for our largest and fastest-growing market.

You will partner with post-sales leaders to enable revenue goals, advance proactive processes, and translate data into executive strategy using CRM and CS tools such as Salesforce and Gainsight.