Senior Manager, Customer Solutions Eng — Enterprise DX AI

FullStory; Atlanta (GA); Hybrid; USD 170,000 - 205,000; Full time

Job summary

FullStory in Atlanta seeks a Senior Manager of Customer Solutions Engineering for Strategic Accounts to lead a high-impact team responsible for the most complex relationships. You will steer renewal and expansion conversations, align with Sales leadership, and champion technical excellence that translates into business outcomes.

You will coach 4–6 senior CSEs, own hiring and performance, and build scalable playbooks and systems to ensure consistent value delivery across the portfolio.

Qualifications

• 5+ years of experience in Customer Success, Sales Engineering, or Technical Account Management.
• At least 2 years managing a technical customer-facing team.
• Proven ability to influence renewal and expansion outcomes for enterprise or strategic accounts ($300K+ ARR).
• Strong understanding of web/mobile technologies (HTML, CSS, JS, APIs).
• Fluent in AI tools and frameworks; experience driving AI adoption in delivery functions.

Responsibilities

• Lead and develop the Strategic CSE team, including hiring, onboarding and performance management.
• Own the team's net revenue retention contribution and expansion pipeline.
• Step in as the senior technical voice on escalations and executive relationships.
• Partner with Sales leadership on account prioritization and strategy.
• Build repeatable processes, playbooks, and health metrics for account health.
• Drive growth through AI-powered capacity and adoption of AI tools.

Skills

Customer Success

Sales Engineering

Technical leadership

AI tools

Executive engagement

Job description

FullStory in Atlanta seeks a Senior Manager of Customer Solutions Engineering for Strategic Accounts to lead a high-impact team responsible for the most complex relationships. You will steer renewal and expansion conversations, align with Sales leadership, and champion technical excellence that translates into business outcomes.

You will coach 4–6 senior CSEs, own hiring and performance, and build scalable playbooks and systems to ensure consistent value delivery across the portfolio.