Senior Manager, Customer Ops & Account Strategy

McKesson Corporation; Irving (TX); On-site; USD 103,000 - 171,000; Full time

Job summary

McKesson seeks a Senior Manager of Account Operations to lead and transform customer-facing support across the Community, Pharmacy and Health segment. You will supervise Support Managers and Coordinators, shaping a culture of customer advocacy and service excellence while partnering with internal leaders to resolve escalations and protect financials.

You will drive strategic initiatives, process improvement, and change enablement, delivering high-quality experiences for customers and sellers.

Qualifications

• Degree or equivalent and 9+ years relevant experience, plus 1+ years management experience.
• 9+ years' account management, sales, support, operations or administration (pharmaceutical industry preferred).
• Strong executive presence and ability to communicate effectively with senior leaders.

Responsibilities

• Lead and develop Support Managers and Coordinators, driving service quality and accountability.
• Resolve escalations and partner with cross-functional teams on strategic initiatives.
• Drive process improvements, change enablement, and operational transformation.

Skills

Leadership

Executive communication

Cross-functional leadership

Strategic thinking

Business acumen

Change leadership

Project management

Data-driven decision making

Analytical thinking

Customer relationship management

Education

Degree or equivalent

Tools

Salesforce

MS Office

Job description

McKesson seeks a Senior Manager of Account Operations to lead and transform customer-facing support across the Community, Pharmacy and Health segment. You will supervise Support Managers and Coordinators, shaping a culture of customer advocacy and service excellence while partnering with internal leaders to resolve escalations and protect financials.

You will drive strategic initiatives, process improvement, and change enablement, delivering high-quality experiences for customers and sellers.