Senior Manager, Account Ops & Customer Experience

McKesson; Columbus (OH); Hybrid; USD 103,000 - 171,000; Full time

Job summary

McKesson is seeking a Senior Manager of Account Operations to lead customer-facing support across the Community, Pharmacy and Health segments. You will direct Support Managers and Coordinators, shaping service delivery and coaching teams to deliver excellent client experiences.

This role offers location flexibility in the United States with a hybrid work arrangement for candidates in the Dallas–Fort Worth area who will split time between the Las Colinas office and remote work.

Qualifications

• Degree or equivalent and typically 9+ years relevant experience.
• 1+ years employee management experience.
• Customer-facing; ability to maintain effective relationships.

Responsibilities

• Provide leadership, coaching, and talent development for Support Managers/Coordinators.
• Set expectations for service quality and operational rigor.
• Lead strategic initiatives, cross-functional projects, and continuous improvement.

Skills

People Leadership

Strategic Thinking

Cross-Functional Leadership

Executive Communication

Operational Excellence

Change Leadership

Data-Driven Decision Making

LEADRx Leadership

Education

Bachelor's degree or equivalent

Tools

SFDC / Salesforce

Job description

McKesson is seeking a Senior Manager of Account Operations to lead customer-facing support across the Community, Pharmacy and Health segments. You will direct Support Managers and Coordinators, shaping service delivery and coaching teams to deliver excellent client experiences.

This role offers location flexibility in the United States with a hybrid work arrangement for candidates in the Dallas–Fort Worth area who will split time between the Las Colinas office and remote work.