Senior Manager, Customer Ops & Strategic Accounts

McKesson; Alpharetta (GA); Híbrido; USD 103.000 - 171.000; Jornada completa

Descripción de la vacante

McKesson is seeking a Senior Manager of Account Operations to lead customer-facing support across the Community, Pharmacy and Health segments, delivering exceptional experience throughout the customer lifecycle. You will supervise Support Managers and Coordinators, provide strategic direction, coaching, and talent development while promoting accountability and service excellence.

The role requires partnering with senior leaders, driving process improvements, managing escalations, and executing

Formación

• Degree or equivalent with 9+ years relevant experience and 1+ years people management.
• 9+ years in account management, sales, support, operations or administration (pharmaceutical industry preferred).
• Customer-facing; can develop and maintain effective internal/external relationships.
• Advanced communication skills: clear, logical, with ability to present financial results.
• Strong executive presence and ability to work under pressure with competing priorities.
• Project management experience.
• Proficient MS Office suite (Word, Excel, PowerPoint and Outlook).

Responsabilidades

• Provide leadership, coaching, performance management, and talent development for Support Managers/Coordinators.
• Set clear expectations and ensure service quality and operational rigor.
• Balance delegation with ownership of deliverables and escalations.
• Lead strategic initiatives with senior leadership and cross-functional teams.
• Manage operational transformation and process improvements to enhance scalability.
• Oversee SFDC case management and issue resolution, including complex escalations.

Conocimientos

Leadership experience

Strategic thinking

Executive communication

Project management

MS Office proficiency

Educación

Degree or equivalent

Herramientas

SFDC (Salesforce)

MS Office Suite

Descripción del empleo

McKesson is seeking a Senior Manager of Account Operations to lead customer-facing support across the Community, Pharmacy and Health segments, delivering exceptional experience throughout the customer lifecycle. You will supervise Support Managers and Coordinators, provide strategic direction, coaching, and talent development while promoting accountability and service excellence.

The role requires partnering with senior leaders, driving process improvements, managing escalations, and executing