Senior Manager, Customer Operations & Accounts

McKesson; Irving (TX); Hybrid; USD 103,000 - 171,000; Full time

Job summary

McKesson is seeking a Senior Manager of Account Operations to lead customer-facing support within the Community, Pharmacy and Health segment. You will guide managers and coordinators, drive escalations to resolution, and partner with senior leaders to optimize operations and customer outcomes.

You will lead strategic initiatives, improve processes, and apply data-driven insights to reduce friction and protect key customer relationships.

Qualifications

• Degree or equivalent and typically 9+ years relevant experience, including leadership exposure.
• 9+ years’ account management, sales, support, operations or administration; pharmaceutical industry preferred.
• 1+ years employee management experience and strong customer-facing capabilities.
• Advanced communication and relationship-building skills; able to influence at all levels.

Responsibilities

• Provide leadership, coaching, performance management, and talent development for Support Managers and Coordinators.
• Directly engage in escalations and resolve complex, high-impact issues to protect customer relationships.
• Partner with senior leaders to drive strategic initiatives, planning, and cross-functional alignment.
• Lead process improvements and change initiatives to enhance scalability and customer experience.
• Analyze territory signals and translate insights into actionable recommendations for improvements.

Skills

People Leadership

Strategic Thinking

Cross-Functional Leadership

Executive Communication

Operational Excellence

Data-Driven Decision Making

Change Leadership

LEADRx

Education

Bachelor's degree or equivalent

Job description

McKesson is seeking a Senior Manager of Account Operations to lead customer-facing support within the Community, Pharmacy and Health segment. You will guide managers and coordinators, drive escalations to resolution, and partner with senior leaders to optimize operations and customer outcomes.

You will lead strategic initiatives, improve processes, and apply data-driven insights to reduce friction and protect key customer relationships.