Senior Manager, Account Ops & Customer Experience

McKesson Corporation

Columbus (OH)

Hybrid

USD 103,000 - 171,000

Full time

6 days ago

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Job summary

McKesson Corporation is seeking a Senior Manager of Account Operations to lead and transform customer-facing support for the Community, Pharmacy, and Health segment. You will guide managers, address escalations, and drive strategic initiatives to improve customer experiences and protect relationships.

This role requires 9+ years in account management/sales/ops with leadership experience, plus strong communication and change-management skills.

Qualifications

Degree or equivalent and 9+ years relevant experience, plus 1+ year of people management.
Customer-facing; ability to manage relationships with diverse internal/external stakeholders.
Strong communication, executive presence, and ability to influence at all levels.

Responsibilities

Provide leadership, coaching, and talent development for Support Managers/Coordinators.
Manage escalations and resolve complex issues in cross‑functional environments.
Lead strategic initiatives and cross‑functional projects from definition to execution.
Drive process improvements and transformation with a focus on customer and seller experiences.
Partner with senior leadership to align with business priorities and communicate updates to executives.
Monitor metrics and performance to drive data‑driven decisions.