Senior Manager, Customer Operations & Growth

Red Dot Capital Partners; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental Plan

Vision Plan

401(k) employer matching

Parental Leave

Employee Assistance Program

Educational Reimbursement

Theme Park Tickets discounts

Job summary

Hertz is seeking a General Manager II, Customer Operations for its Lihue location. This role leads front-of-house processes, customer service, and revenue maximization, providing overall leadership to employees while maintaining a positive culture and high customer satisfaction.

The position requires 6+ years in Customer Service or Operations Management (car rental, hospitality, or tourism preferred), a Bachelor's degree preferred, and strong skills in leadership, collaboration, and

Qualifications

• 6+ years' experience in Customer Service or Operations Management.
• Bachelor's Degree preferred.
• Strong interpersonal and leadership skills.
• Ability to collaborate across functions and locations.

Responsibilities

• Foster a culture of Best in Class service.
• Drive sales processes to sell value-added services.
• Ensure profitability while protecting offerings.
• Implement innovative methods to meet customer expectations.
• Champion productivity improvements via employee involvement.
• Partner with Finance to maximize cash flow.
• Develop cross-functional talent to build a high-performing culture.
• Communicate plans to engage employees and achieve results.
• Execute location strategy per Area VP guidance.
• Collaborate across the organization to build partnerships.

Skills

Leadership

Communication

Collaboration

Decision making

Adaptability

Problem solving

Time management

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Hertz is seeking a General Manager II, Customer Operations for its Lihue location. This role leads front-of-house processes, customer service, and revenue maximization, providing overall leadership to employees while maintaining a positive culture and high customer satisfaction.

The position requires 6+ years in Customer Service or Operations Management (car rental, hospitality, or tourism preferred), a Bachelor's degree preferred, and strong skills in leadership, collaboration, and