Customer Operations Lead - Revenue & Service Excellence

Hertz; Louisville (KY); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Discounts on rentals

Paid time off

Medical, dental & vision plans

401(k) employer matching

Parental leave & adoption assistance

Employee assistance program

Educational reimbursement & discounts

Voluntary insurance programs

Job summary

Hertz is seeking a Customer Operations Manager in Louisville, KY to oversee front-line operations, maximize revenue, and lead a team of customer-focused staff. The role emphasizes strong communication, vendor relations, and adherence to standards of work to drive efficiency and customer satisfaction.

The position requires 1-3 years of experience in customer service or operations, a high school diploma (bachelor's preferred), and solid Microsoft Office skills.

Qualifications

• 1-3 years’ experience in Customer Service or Operations.
• High School Diploma required, Bachelor's Degree preferred.
• Proficiency in Microsoft Office Suite.
• Ability to collaborate with internal and external stakeholders.
• Flexible and adaptable in ambiguous situations.
• Excellent verbal and written communication skills.
• Ability to drive process improvements.
• Ability to motivate teams and maintain a positive attitude.

Responsibilities

• Responsible for daily customer operations and revenue generation for their assigned function.
• Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes.
• Resolves customer issues, ensuring a positive customer experience.
• Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS).
• Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW).
• Actively engages in effective communication plans focused on building employee engagement in order to achieve business results.
• Conducts performance evaluations that are timely and constructive, where applicable.
• Participates in the recruiting process, as required.
• Provides management with various updates and indicators as requested.
• Remains current on all administrative duties according to company policy.

Skills

Customer service

Operations

Microsoft Office

Communication

Team leadership

Problem solving

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Hertz is seeking a Customer Operations Manager in Louisville, KY to oversee front-line operations, maximize revenue, and lead a team of customer-focused staff. The role emphasizes strong communication, vendor relations, and adherence to standards of work to drive efficiency and customer satisfaction.

The position requires 1-3 years of experience in customer service or operations, a high school diploma (bachelor's preferred), and solid Microsoft Office skills.