Customer Success Manager

Red Dot Capital Partners; New York (NY); Vor Ort; USD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

Medical Plan

Dental Plan

Vision Plan

401(k) employer matching

Parental Leave

Employee Assistance Program

Educational Reimbursement

Theme Park Tickets discounts

Zusammenfassung

Hertz is seeking a General Manager II, Customer Operations for its Lihue location. This role leads front-of-house processes, customer service, and revenue maximization, providing overall leadership to employees while maintaining a positive culture and high customer satisfaction.

The position requires 6+ years in Customer Service or Operations Management (car rental, hospitality, or tourism preferred), a Bachelor's degree preferred, and strong skills in leadership, collaboration, and

Qualifikationen

• 6+ years' experience in Customer Service or Operations Management.
• Bachelor's Degree preferred.
• Strong interpersonal and leadership skills.
• Ability to collaborate across functions and locations.

Aufgaben

• Foster a culture of Best in Class service.
• Drive sales processes to sell value-added services.
• Ensure profitability while protecting offerings.
• Implement innovative methods to meet customer expectations.
• Champion productivity improvements via employee involvement.
• Partner with Finance to maximize cash flow.
• Develop cross-functional talent to build a high-performing culture.
• Communicate plans to engage employees and achieve results.
• Execute location strategy per Area VP guidance.
• Collaborate across the organization to build partnerships.

Kenntnisse

Leadership

Communication

Collaboration

Decision making

Adaptability

Problem solving

Time management

Ausbildung

Bachelor's degree

Tools

Microsoft Office

Jobbeschreibung

Customer Operations General Manager II

Hertz - Lihue, HI

2 days ago

Job Description

The General Manager II, Customer Operations is responsible for the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The General Manager II will oversee customer operations of a location ensuring maximum performance and efficiency while providing overall leadership to employees by maintaining a positive employee culture, customer satisfaction, safety, service, budgets, and vendor relations. This position is responsible for having in-depth knowledge of operations, management, logistics, technology and financial disciplines across all functions and all brands at a location.

What You\'ll Do

• Actively fosters a culture that provides the "Best in Class" service
• Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused organization focused on selling value-added services
• Ensures achievement of profitability while protecting the value offering
• Implements and drives innovative and creative methods and processes to meet and exceed customer expectations
• Constantly champions productivity improvements via employee involvement and accountability
• Partners with Finance to maximize cash management through reducing non-fleet receivables
• Develops cross-functional talent effectively within the Organization in order to foster a high performing culture and holds all location management accountable for the effective management of their teams
• Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
• Develop effective tactical plans and operationally execute the company strategy, as cascaded by the Area Vice President
• Creates a culture of partnership and open mindedness at all levels through effective collaboration across the organization
• Generates innovative ideas and solutions to problems and constantly strives to improve business results and stay ahead of the competition
• Establish and deliver location-specific performance standards/goals and ensure execution
• Conducts performance evaluations that are timely and constructive

What We\'re Looking For

• 6+ years' experience in Customer Service or Operations Managment; Car Rental, Hospitality or Tourism preferred
• Bachelor's Degree, preferred
• Moderate proficiency in Microsoft Office Suite
• Ability to collaborate with internal and external stakeholders across multiple functions and locations
• Ability to influence
• Flexible and adaptable; ability to work effectively in ambiguous situations
• Excellent verbal and written communication skills
• Results driven, ability to make decisions and help solve problems
• Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.
• Ability to drive process and organizational change.
• Ability to motivate teams and keep a positive attitude in a fast-paced environment.
• Ability to work under minimal supervision with a goal-oriented mindset.
• Ability to see the big picture and leverage critical thinking and decision-making skills.
• Excellent organization, time management, delegation, and prioritization skills.
• Courageous leadership and accountability.

What You\'ll Get

• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts -Theme Park Tickets, Gym Discounts & more

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

• Seniority level

  Not Applicable

• Employment type

  Full-time

• Industries

  Travel Arrangements

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