Operations Manager (Onsite)

Hertz; Lihue (HI); Hybrid; USD 49,000 - 67,000; Full time

Benefits offered by this job

Personal vehicle benefits

Bonus target 15%

Tuition assistance

Performance based incentives and bonus

Career growth and advancement

Paid Training

Community involvement opportunities

Medical, Dental, Vision after 30 days

Employee discounts up to 40% off Hertz

Job summary

Hertz is seeking a Customer Operations Manager in Lihue, HI to lead frontline teams and optimize customer-facing operations. The role emphasizes delivering exceptional service, driving revenue, and managing daily operations with a focus on safety and efficiency.

The position offers a base salary of $58,000 with sign-on and relocation bonuses, plus comprehensive benefits and growth opportunities within a hospitality-driven, fast-paced rental environment.

Qualifications

• At least one year customer service or operations experience in a fast-paced environment.
• Ability to build and lead a diverse, results-oriented team.
• Microsoft Office Word and Outlook proficiency.
• Strong verbal and written communication skills.
• Excellent organization and time management skills.

Responsibilities

• Responsible for daily customer-facing operations and revenue generation.
• Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes.
• Resolves customer issues, ensuring a positive customer experience.
• Effectively communicates organizational goals while building employee engagement in order to achieve business results.
• Conducts performance evaluations that are timely and constructive.

Skills

Customer service

Operations management

Team leadership

MS Word & Outlook

Verbal communication

Written communication

Time management

Stakeholder collaboration

Problem solving

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Onsite Location Address:

3250 Hoolimalima Pl, Lihue, HI 96766

The onsite Customer Operations Manager focuses on the front-of-the-house operations with a focus on delivering exceptional customer service, driving revenue, and creating an efficient operation. This role oversees frontline employees, supports daily operations, and may partner with the Senior Customer Operations Manager to lead a brand, department, or location function. Responsibilities include team leadership, operational performance, customer satisfaction, employee engagement, safety, budget management, and vendor partnerships to deliver a best-in-class customer experience.

What You’ll Get:

• The starting salary for this role is $58,000 annually, commensurate of experience.
• Sign-on Bonus: $4,000 (paid out in 4 increments at 30 days, 6 months, 9 months, and 12 months)
• Relocation Bonus: $5,000
• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
  • Personal vehicle benefits
  • Bonus target 15%
  • Tuition assistance
  • Performance based incentives and bonus opportunities
  • Career growth and advancement opportunities
  • Paid Training to expand your skills and knowledge
  • Community involvement opportunities
  • Comprehensive Medical, Dental, & Vision benefit options after 30 days.
  • Employee discounts, including up to 40% off the base rate of any standard Hertz Rental

Minimum Qualifications:

• At least one year customer service or operations experience in a fast-paced environment.
• Ability to build and lead a diverse, results-oriented team
• Microsoft Office Word and Outlook proficiency
• Strong verbal and written communication skills
• Excellent organization and time management skills

What You’ll Do:

• Responsible for daily customer-facing operations and revenue generation
• Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
• Resolves customer issues, ensuring a positive customer experience
• Effectively communicates organizational goals while building employee engagement in order to achieve business results
• Conducts performance evaluations that are timely and constructive

  What We’re Looking For:

  • 1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
  • High School Diploma required, Bachelor’s Degree preferred
  • Moderate proficiency in Microsoft Office Suite
  • Ability to collaborate with internal and external stakeholders
  • Flexible and adaptable; ability to work effectively in ambiguous situations
  • Excellent verbal and written communication skills
  • Ability to address and resolve customer service challenges
  • Results driven, ability to make decisions and help solve problems
  • Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
  • Ability to drive process and organizational change
  • Ability to influence
  • Ability to motivate teams and keep a positive attitude in a fast-paced environment
  • Ability to work under minimal supervision with a goal-oriented mindset
  • Ability to see the big picture and leverage critical thinking and decision-making skills
  • Excellent organization, time management, delegation, and prioritization skills.
  • Courageous leadership and accountability