Customer Operations Leader: Drive Revenue & Experience

Hertz; Boston (MA); On-site; USD 56,000 - 68,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental & Vision plans

401(k) employer matching

Parental Leave & Adoption Assistance

Employee Assistance Program

Job summary

Hertz is seeking a Customer Operations Manager in Boston to lead front-of-house processes and customer service, ensuring revenue growth and high customer satisfaction. You will direct frontline teams, drive efficiency, and collaborate with stakeholders to meet business goals.

The role requires 1–3 years in Customer Service or Operations, with high school diploma; a Bachelor's degree is preferred. The position emphasizes strong communication, adaptability, and leadership in a fast-paced

Qualifications

• 1-3 years' experience in Customer Service or Operations.
• Car Rental, Hospitality or Tourism experience preferred.
• High School Diploma required, Bachelor's Degree preferred.
• Moderate proficiency in Microsoft Office Suite.
• Ability to collaborate with internal and external stakeholders.
• Flexible and adaptable; ability to work effectively in ambiguous situations.
• Excellent verbal and written communication skills.
• Ability to address and resolve customer service challenges.
• Results driven, ability to make decisions and help solve problems.
• Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.
• Ability to drive process and organizational change.
• Ability to influence.
• Ability to motivate teams and keep a positive attitude in a fast-paced environment.

Responsibilities

• Responsible for daily customer operations and revenue generation for their assigned function.
• Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes.
• Resolves customer issues, ensuring a positive customer experience.
• Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS).
• Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW).
• Actively engages in effective communication plans focused on building employee engagement in order to achieve business results.
• Conducts performance evaluations that are timely and constructive, where applicable.
• Participates in the recruiting process, as required.
• Provides management with various updates and indicators as requested.
• Remains current on all administrative duties according to company policy.

Skills

Customer service

Operations

Microsoft Office

Collaboration

Communication

Problem solving

Leadership

Change management

Decision making

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office

Job description

Hertz is seeking a Customer Operations Manager in Boston to lead front-of-house processes and customer service, ensuring revenue growth and high customer satisfaction. You will direct frontline teams, drive efficiency, and collaborate with stakeholders to meet business goals.

The role requires 1–3 years in Customer Service or Operations, with high school diploma; a Bachelor's degree is preferred. The position emphasizes strong communication, adaptability, and leadership in a fast-paced