Branch Manager: Growth, Ops & Customer Excellence

YouTube; Honolulu (HI); On-site; USD 49,500 - 60,500; Full time

Job summary

The Hertz Corporation seeks a Branch Manager II to lead our Honolulu location, representing Hertz brands to customers, partners, and government entities. You will deliver and oversee the Hertz product, drive profitability, and ensure safe, compliant operations with strong vendor relations.

You will manage staff, coach teams, conduct performance reviews, and monitor KPIs, budgets, and customer satisfaction. The role requires housing a culture of service and results.

Qualifications

• High School Diploma or GED required.
• Previous management experience in a fast-paced environment is required.
• Experience in car rental, hospitality, or tourism is a plus.

Responsibilities

• Lead and oversee all branch operations to meet KPI targets.
• Direct and organize reservations, pickups, and vendor relationships.
• Develop and implement location strategies to maximize profitability.
• Coach staff and conduct performance reviews with Branch staff.
• Maintain high level of customer service and resolve issues.
• Conduct weekly staff meetings and monthly business reviews.

Skills

Highly organized

Communication skills

Customer service aptitude

Time management

Team leadership

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Job description

The Hertz Corporation seeks a Branch Manager II to lead our Honolulu location, representing Hertz brands to customers, partners, and government entities. You will deliver and oversee the Hertz product, drive profitability, and ensure safe, compliant operations with strong vendor relations.

You will manage staff, coach teams, conduct performance reviews, and monitor KPIs, budgets, and customer satisfaction. The role requires housing a culture of service and results.