Senior Manager, Customer Growth & Experience Strategy

Accenture PLC; Miami (FL); On-site; USD 125,000 - 320,000; Full time

Job summary

Accenture in the United States is seeking a senior strategy leader for its Utilities practice to drive end-to-end customer service transformations across billing, payments, outage management, and digital channels. You will mentor teams, manage client stakeholders, and translate insights into roadmaps that boost customer trust and reduce cost to serve.

You will bring 10+ years of consulting experience, a strong background in AI/GenAI, and a track record of leading large-scale transformations

Qualifications

• 10+ years in strategy or management consulting focused on customer service.
• 10+ years turning insights into service transformations to reduce costs.
• 10+ years leading assessment-to-implementation engagements in utilities domains.
• Bachelor’s degree or equivalent (minimum 10 years' work experience).

Skills

Strategy consulting

Executive leadership

Client stakeholder management

Transformation programs

AI / GenAI awareness

Education

Bachelor's degree or equivalent

Tools

AI platforms

Data analytics tooling

Job description

Accenture in the United States is seeking a senior strategy leader for its Utilities practice to drive end-to-end customer service transformations across billing, payments, outage management, and digital channels. You will mentor teams, manage client stakeholders, and translate insights into roadmaps that boost customer trust and reduce cost to serve.

You will bring 10+ years of consulting experience, a strong background in AI/GenAI, and a track record of leading large-scale transformations