Customer Growth Strategy Leader, Utilities & AI

Accenture PLC

Atlanta (GA)

On-site

USD 120,000 - 250,000

Full time

5 days ago

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Job summary

Accenture is seeking an experienced Utilities strategy and transformation leader to design and deploy service improvements that drive trust, efficiency, and customer satisfaction. You will lead cross‑functional teams, manage client stakeholders, and translate assessments into actionable roadmaps.

With deep industry knowledge in billing, outages, energy transition, and AI-enabled services, you will shape operating models, KPI architectures, and programs that balance customer expectations with

Qualifications

Experience leading strategy-to-implementation engagements in utilities or customer service domains.
Strong analytical capabilities translating data-driven insights into action.
Proven ability to manage multi‑workstream programs with diverse teams and stakeholders.
Deep knowledge of billing, payments, outages, and customer operations in utilities.

Responsibilities

Lead assessment-to-implementation engagements and drive measurable outcomes.
Develop roadmaps, operating models, and transformation programs for clients.
Engage client leaders, facilitate workshops, and communicate value effectively.

Skills

Strategy development

Management consulting

Analytical skills

Project management

Cross-functional leadership

AI / GenAI experience

Client stakeholder management

Change management

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Dynamics

Amazon Connect

Genesys

Job description

With deep industry knowledge in billing, outages, energy transition, and AI-enabled services, you will shape operating models, KPI architectures, and programs that balance customer expectations with

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