Utilities Growth Strategy Consultant - Customer Experience

Accenture PLC; Austin (TX); On-site; USD 60,000 - 206,000; Full time

Job summary

Accenture PLC is seeking a Management Consultant for its Utilities group. You will design and guide end-to-end customer service transformations, balancing customer needs with operational and financial outcomes.

The role involves strategizing, deploying, and leading initiatives across strategy, function, and technology teams to deliver measurable improvements. You will work with cross-functional teams to apply AI and digital engagement capabilities, drive automation, and shape future-state

Qualifications

• 4+ years of Strategy or Management consulting focused on reimaging customer service and related domains.
• 4+ years of experience turning insights into service transformation to improve outcomes and reduce costs.
• Deep functional expertise across customer service domains and operating model transformation.

Skills

Strategy consultant

Customer experience transformation

Analytics

AI and digital engagement

Education

Bachelor's degree

Tools

Salesforce

Genesys

Job description

Accenture PLC is seeking a Management Consultant for its Utilities group. You will design and guide end-to-end customer service transformations, balancing customer needs with operational and financial outcomes.

The role involves strategizing, deploying, and leading initiatives across strategy, function, and technology teams to deliver measurable improvements. You will work with cross-functional teams to apply AI and digital engagement capabilities, drive automation, and shape future-state