Senior Manager, AI-Driven Customer Growth Strategy

Accenture PLC; Chicago (IL); On-site; USD 123,000 - 292,000; Full time

Job summary

Accenture is seeking a senior leader to drive transformation programs in the Utilities sector, shaping future-state customer service journeys, operating models, and automation-enabled initiatives. You will lead multi-disciplinary teams, engage executives, and translate insights into actionable roadmaps that improve customer outcomes and reduce cost-to-serve.

With 10+ years in strategy/management consulting, you will navigate complex programs from assessment through implementation, mentoring

Qualifications

• Minimum of 10 years of Strategy or Management consulting experience focused on helping organizations reimagine customer service, customer support, contact center operations, back-office delivery (billing, payments, credit & collections) or digital customer engagement.

Skills

Strategy consulting

Management consulting

Client leadership

Engagement leadership

Education

Bachelor’s degree or equivalent

Job description

Accenture is seeking a senior leader to drive transformation programs in the Utilities sector, shaping future-state customer service journeys, operating models, and automation-enabled initiatives. You will lead multi-disciplinary teams, engage executives, and translate insights into actionable roadmaps that improve customer outcomes and reduce cost-to-serve.

With 10+ years in strategy/management consulting, you will navigate complex programs from assessment through implementation, mentoring