Senior Customer Growth & Experience Strategy Lead

Accenture PLC; New York (NY); Presencial; USD 87 000 - 294 000; Tempo integral

Resumo da oferta

Accenture in the United States is seeking a senior strategist for its Utilities practice, leading cross‑functional teams to design and deploy transformative customer service models. You will own assessments, roadmaps, and governance with client stakeholders to deliver measurable improvements in customer experience and cost-to-serve.

You bring 10+ years in strategy/management consulting, deep utilities domain expertise, and hands‑on experience with AI and automation to shape end‑to‑end operating

Descrição da oferta de emprego

Accenture in the United States is seeking a senior strategist for its Utilities practice, leading cross‑functional teams to design and deploy transformative customer service models. You will own assessments, roadmaps, and governance with client stakeholders to deliver measurable improvements in customer experience and cost-to-serve.

You bring 10+ years in strategy/management consulting, deep utilities domain expertise, and hands‑on experience with AI and automation to shape end‑to‑end operating