Customer Growth & Experience Strategy Lead

Accenture

Orlando (FL)

On-site

USD 94,000 - 294,000

Full time

7 days ago

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Benefits offered by this job

Medical, dental, vision

Life, long-term disability

401(k) plan with company match

Paid holidays and paid time off

Job summary

Accenture is seeking a senior leader to guide large-scale customer service transformations in the Utilities sector. You will shape strategy, translate insights into actionable roadmaps, and drive multi‑discipline teams across strategy, functional, and technology groups.

Your work will balance customer outcomes with operational efficiency and cost savings. You will lead assessments from discovery through implementation, engage senior client stakeholders, and leverage AI and automation to

Qualifications

Minimum of 10 years in Strategy or Management consulting.
Experience shaping and delivering customer service transformations in utilities.
Leading assessment‑to‑strategy‑to‑implementation engagements.

Responsibilities

Define and deploy future‑state service roadmaps that improve customer, operational, and financial outcomes.
Lead client workshops and manage cross‑functional teams to implement recommendations.
Drive adoption of automation, AI, and new operating models across front and back office.
Monitor program metrics and ensure on‑time delivery within budget.