Senior Manager, Critical Spares & Network Readiness

Lumen; Salem (OR); Remote; USD 145,000 - 194,000; Full time

Benefits offered by this job

Health, Life, and other benefits

Remote-friendly work environment

Job summary

Lumen is seeking a senior leader to own the enterprise Critical Sparing Program, ensuring network and CPE restoration capabilities remain ready, responsive, and reliable across enterprise operations.

You will oversee end‑to‑end performance, including availability, logistics, asset lifecycle governance, and escalations, driving cross‑functional excellence and customer experience in a remote U.S. setting.

Qualifications

• Progressive leadership experience in supply chain, logistics, or mission-critical operations.
• Ability to lead cross-functional teams and urgent escalations in high-pressure environments.
• Strong analytical capability to translate data into timely senior-level decisions.
• Experience with sparing, inventory planning, and analytics platforms preferred.

Responsibilities

• Own urgent, disciplined execution across the full spares lifecycle including fulfillment, transportation, and reverse logistics.
• Establish governance, priorities, and improvement plans to support restoration speed and financial objectives.
• Maintain 24x7 readiness for outages, installations, and business continuity as a core ER team member.
• Lead senior-level issue escalation, order failures, and DOA replacements requiring immediate action.
• Represent sparing in leadership forums, customer reviews, and enterprise operational events.
• Lead managers and teams with accountability, timely decisions, and workforce planning.
• Own performance reviews covering availability, SLA delivery, and capital avoidance.
• Use analytics and root-cause analysis to fix gaps, high‑failure parts, and logistics issues.
• Partner on deployed-base analysis, forecasting, depot strategy, and capital recommendations.
• Drive automation and system integration to reduce manual work and accelerate restoration.

Skills

Leadership experience

Cross-functional leadership

Analytical ability

Decision making under pressure

Tools

SAP S/4HANA

ERP systems

OpsConsole

Job description

Lumen is seeking a senior leader to own the enterprise Critical Sparing Program, ensuring network and CPE restoration capabilities remain ready, responsive, and reliable across enterprise operations.

You will oversee end‑to‑end performance, including availability, logistics, asset lifecycle governance, and escalations, driving cross‑functional excellence and customer experience in a remote U.S. setting.