Senior Manager, Client Success & Solutions

Cotality; Irving (TX); On-site; USD 78,000 - 120,000; Full time

Benefits offered by this job

Generous PTO and holidays

Parental leave benefits

Comprehensive health coverage options

401(k) with company match

Tuition assistance

Job summary

Cotality is seeking a Sr. Manager, Client Account Services to bridge client needs with internal teams. This hands-on leadership role guides a client account services group and collaborates with vendors and engineering to deliver tailored solutions.

The position emphasizes coaching, process improvement, and strong communication for successful client outcomes in the real estate tech space. Competitive pay and robust benefits are highlighted.

Qualifications

• Bachelor’s degree or equivalent experience in IT Industry or related field.
• Prior leadership experience coaching and developing team members effectively.
• Strong critical thinking and problem-solving skills.
• Excellent written and verbal communication skills; including the ability to communicate effectively with all levels of the organization.
• Technical project management/coordination skills to make high quality business decisions.
• Ability to adapt to changing requirements and conditions.
• Ability to understand client’s business needs and communicate issues effectively to a range of audiences.
• Experience with SQL and/or programming language is strongly desired.
• Experience with input forms, rules, tables, reading error codes, and JIPS.
• Familiarity with real estate concepts is strongly desired.

Responsibilities

• Act as a resource for team members and align administrative functions for automation.
• Coach, train, and mentor client account services staff for development.
• Ensure customer satisfaction and manage client requests, projects, and issues to resolution.
• Lead teams and ensure clear objectives, communication, and engagement with products and processes.
• Participate in internal projects and support templates and documentation tasks.
• Coordinate build releases and SME involvement for client projects.
• Provide timely updates to clients and internal stakeholders until full resolution.
• Drive process improvements and system alignment.

Skills

Leadership experience

Critical thinking

Communication skills

Project management

SQL

Programming

Problem solving

Adaptability

Client-focused

Education

Bachelor’s degree or equivalent in IT/related field

Tools

JIPS

Job description

Cotality is seeking a Sr. Manager, Client Account Services to bridge client needs with internal teams. This hands-on leadership role guides a client account services group and collaborates with vendors and engineering to deliver tailored solutions.

The position emphasizes coaching, process improvement, and strong communication for successful client outcomes in the real estate tech space. Competitive pay and robust benefits are highlighted.