Senior Client Delivery & Solutions Lead

Cotality; City of Rochester (NY); On-site; USD 78,000 - 108,000; Full time

Benefits offered by this job

PTO & holidays

Parental leave

Health plans

401(k) matching

Well-being stipend

Tuition assistance

Recognition rewards

Job summary

Cotality seeks a Sr. Professional, Client Delivery to analyze complex business processes, design innovative system solutions, and lead end-to-end implementations, including Workforce Management and Forecasting. This role bridges business needs with technical execution and mentors junior analysts to elevate the team.

The position requires a BS degree with 2+ years of related experience, strong analytics, and proficiency in SQL, Tableau and Power BI. Real estate exposure is a plus.

Qualifications

• BS degree or equivalent.
• Minimum 2 years of directly related experience.
• Strong analytical and problem-solving skills.
• Experience with Matrix or other MLS products.
• Proficiency in business analysis methodologies and tools.
• Excellent communication and interpersonal skills.
• Experience with data analysis and reporting tools (SQL, Tableau, Power BI).
• Knowledge of Agile Development Methodologies and SDLC.
• Ability to work independently and as part of a team.
• Experience in the real estate or adjacent industry is a plus.

Responsibilities

• Strategic Process Analysis: Analyze existing business processes, workflows, and systems to identify opportunities for optimization, automation, and operational excellence. Oversee resource allocations across multiple projects to maximize productivity and client satisfaction.
• Requirements Gathering: Collaborate with stakeholders to understand business needs and translate them into clear, concise requirements.
• System Design and Implementation: Design, develop, and implement robust system solutions that align with business goals and objectives.
• Documentation: Create comprehensive business and technical documentation, including functional specifications, system design documents, and test plans.
• Testing and Support: Conduct thorough testing and validation of systems solutions and provide ongoing support and maintenance.
• Data Analysis: Perform data analysis, query writing, and report development to support decision-making.
• Project Leadership: Lead and mentor other analysts, manage projects, and ensure alignment with overall strategic goals.
• Stakeholder Management: Effectively communicate with stakeholders, facilitate workshops, and build consensus on solutions.
• Subject Matter Expertise: Act as a subject matter expert on systems and processes, providing guidance and support to team members.
• Process Improvement: Identify areas of overall business that can be modified to achieve key goals of working Faster, Smarter and More Effectively.
• Lean/Six Sigma: Conduct Value Stream Mapping to identify 'Waste' or 'Delays' that can be improved for Cycle Time Improvements.
• Project/Program Management: Ability to support ownership of small and large scale projects while utilizing PMP experience for achieving success.

Skills

Analytical thinking

Problem solving

Communication skills

Agile methodologies

SDLC knowledge

Independent worker

Real estate knowledge

Education

BS Degree or equivalent

Tools

Matrix MLS products

SQL

Tableau

Power BI

Job description

Cotality seeks a Sr. Professional, Client Delivery to analyze complex business processes, design innovative system solutions, and lead end-to-end implementations, including Workforce Management and Forecasting. This role bridges business needs with technical execution and mentors junior analysts to elevate the team.

The position requires a BS degree with 2+ years of related experience, strong analytics, and proficiency in SQL, Tableau and Power BI. Real estate exposure is a plus.