Client Solutions Engineer (Hybrid)

Cotality; California, Northern (MO, KY); Hybrid; USD 56,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Health coverage

Paid time off

401(k) with company match

Job summary

Cotality is seeking a Professional, Client Account Services to bridge client requests with internal teams, configure applications, and manage complex technical issues.

You will translate business needs into precise specs, lead cross-functional projects, and ensure end-to-end troubleshooting while upholding data integrity and performance.

Enjoy a comprehensive benefits package and a hybrid work model that supports your growth and work-life balance.

Qualifications

• Bachelor’s Degree or equivalent work experience in similar role.
• 1-3 years Working experience in product implementation, technical or client support role.
• Critical thinking and strong problem-solving skills.
• Excellent written and verbal communication skills; including the ability to parse out the required details from client requests.
• Technical project management/coordination skills.
• Ability to immediately adapt to changing requirements and conditions.
• Ability to understand client’s business needs/requirements and effectively communicate issues to a range of audience members.
• Familiarity with real estate concepts is considered an asset.
• Experience with SQL and/or programming language Preferred

Responsibilities

• Technical Liaison: act as the primary bridge, translating client needs into actionable tasks for internal product and engineering teams.
• Application Configuration: configure and fine-tune Cotality applications to meet client workflows.
• Strategic Communication: manage expectations and provide professional updates on complex technical issues.
• Problem Solving: diagnose why a solution isn’t working and determine which internal resources are needed.
• Requirements Engineering: translate raw business needs into precise technical specifications for developers and DBAs.
• End-to-End Troubleshooting: own the problem-to-resolution pipeline, ensuring performance and data integrity.
• Application Lifecycle Management: perform ongoing configurations and updates as the software evolves.
• Technical Project Leadership: lead application change projects using project management frameworks.
• Strategic Risk Management: identify risks and craft mitigation plans before issues arise.
• Cross-Functional Orchestration: connect Account Management, DBA, Product Development, and System Engineering.

Skills

Critical thinking

Problem solving

Written and verbal communication

SQL

Programming language

Technical project management

Adaptability

Real estate concepts

Education

Bachelor’s Degree or equivalent

Job description

Cotality is seeking a Professional, Client Account Services to bridge client requests with internal teams, configure applications, and manage complex technical issues.

You will translate business needs into precise specs, lead cross-functional projects, and ensure end-to-end troubleshooting while upholding data integrity and performance.

Enjoy a comprehensive benefits package and a hybrid work model that supports your growth and work-life balance.