Senior Manager, Client Services - Remote Growth Leader

Advatix, Inc; Charlotte (NC); Hybrid; USD 90,000 - 140,000; Full time

Job summary

HRforGrowth is conducting a retained search for a Senior Manager, Client Services. This role leads a client success team, ensuring high-quality service, retention, and growth across key accounts while partnering with sales, product, and operations.

You will mentor staff, implement client success programs, analyze data to drive improvements, and support contract renewals and upsell opportunities. A 5–8 year track record in client success and strong leadership are required.

Qualifications

• 5-8 years of experience in client success, account management, or customer experience.
• Proven ability to manage client relationships and support business growth.
• Experience leading and developing teams in a fast-paced environment.
• Strong knowledge of customer success strategies, business operations, and service excellence.

Responsibilities

• Ensure client satisfaction, retention, and growth by delivering high-quality service.
• Lead the client success team and mentor members.
• Collaborate with sales, product, and technical teams to align on goals.
• Drive process improvements and operational efficiencies.
• Support contract renewals and identify upsell opportunities.
• Use data and analytics to optimize the client journey.

Skills

Communication

Leadership

Team management

Analytical mindset

Cross-functional

CRM platforms

Negotiation

Data analytics

Project management

Education

Bachelor's degree in Business Administration, Marketing, Communications

Certifications in customer success, leadership, or business development

Tools

CRM platforms

Project management tools

Data analytics software

Job description

HRforGrowth is conducting a retained search for a Senior Manager, Client Services. This role leads a client success team, ensuring high-quality service, retention, and growth across key accounts while partnering with sales, product, and operations.

You will mentor staff, implement client success programs, analyze data to drive improvements, and support contract renewals and upsell opportunities. A 5–8 year track record in client success and strong leadership are required.