Senior Manager, Client Accounts — Strategic Growth Lead

Western Union; New York (NY); Hybrid; USD 123,000 - 165,000; Full time

Benefits offered by this job

Hybrid work model

Health insurance

401K plan

Parental leave

Job summary

Western Union is seeking a Senior Manager, Client Account Management - Consumer to Business Payments to lead a team of Client Account Managers and drive strategic relationships with priority C2B clients and partners. You will translate business priorities into account plans, operating rhythms, and service standards to strengthen retention and growth.

You will coach the team, coordinate cross‑functional delivery, and continuously improve the account management model, while shaping the

Qualifications

• 7+ years experience in client account management, strategic partnerships, commercial operations including people leadership
• 5+ years experience with strategic account planning; client relationship management; executive business reviews; client health and performance analytics; commercial negotiations and contract renewals; governance and operating cadence design; presentation development.
• 5+ years experience with financial and commercial analysis; go-to-market planning; product implementation and launch readiness
• Experience working with CRM and reporting tools.

Responsibilities

• Lead strategic client account management. Develop and execute account plans and executive engagement strategies for priority clients and partners.
• Build trusted senior‑level relationships, understand business objectives, oversee renewals and negotiations in partnership with internal stakeholders, identify expansion opportunities, and support sustainable client value and revenue growth.
• Lead, coach, and develop the Client Account Management team. Set clear priorities, goals, performance measures, and development plans; delegate decision‑making appropriately; provide timely coaching and feedback; recognize performance; address gaps; and build an accountable, inclusive, customer‑focused team.
• Drive client delivery, implementation, and issue resolution. Coordinate product, operations, technology, legal, sales, and marketing partners to support onboarding, product rollout, service delivery, and resolution of complex client matters.
• Establish and continuously improve the account management operating model. Design and maintain processes, playbooks, governance, service standards, client health measures, reporting, and operating cadences that improve consistency, scalability, knowledge management, and visibility into performance and risk.
• Lead go-to-market readiness for strategic client growth opportunities. Align cross‑functional teams on value propositions, commercial approach, implementation readiness, launch plans, and client‑facing materials; monitor results and adjust plans based on performance insights and client feedback.

Skills

Client account management

Strategic partnerships

People leadership

Strategic account planning

Executive business reviews

Analytics

CRM systems

Education

Bachelor's degree in business, finance, marketing, management, or a related field

Tools

CRM systems

Reporting tools

Job description

Western Union is seeking a Senior Manager, Client Account Management - Consumer to Business Payments to lead a team of Client Account Managers and drive strategic relationships with priority C2B clients and partners. You will translate business priorities into account plans, operating rhythms, and service standards to strengthen retention and growth.

You will coach the team, coordinate cross‑functional delivery, and continuously improve the account management model, while shaping the