Payments Client Growth & Onboarding Manager

U.S. Bank; Torrance (CA); Hybrid; USD 73,000 - 89,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Paid vacation

Paid holidays

401(k)

Adoption assistance

Sick leave

Job summary

U.S. Bank's Payment Services team is seeking a Client Account Manager/Executive to be the strategic face to clients, overseeing onboarding, retention and growth of a portfolio.

You’ll consult with clients, analyze data, and present performance results to drive profitability and client satisfaction. You will manage multiple accounts, coordinate contracts, and identify cross-sell opportunities while delivering education on payment solutions.

Qualifications

• Associate's degree, or equivalent work experience.
• Two or more years of client management experience in payments industry preferred.

Responsibilities

• Onboard and support newly activated accounts.
• Build and maintain strong client relationships.
• Increase portfolio profitability and client satisfaction.
• Provide payment solutions education and consultative guidance.
• Recommend products and services based on client needs.
• Identify cross-sell and growth opportunities.
• Conduct proactive outreach to drive retention and engagement.
• Leverage tools, campaigns, and insights to strengthen client relationships and business growth.

Skills

Contract negotiation

Account management

Project management

Problem solving

Negotiation

Multitasking

Data interpretation

Customer service/relations

Microsoft Office

Education

Associate's degree or equivalent work experience

Tools

Microsoft Office

Job description

U.S. Bank's Payment Services team is seeking a Client Account Manager/Executive to be the strategic face to clients, overseeing onboarding, retention and growth of a portfolio.

You’ll consult with clients, analyze data, and present performance results to drive profitability and client satisfaction. You will manage multiple accounts, coordinate contracts, and identify cross-sell opportunities while delivering education on payment solutions.