Senior Manager, Booked Guest Ecommerce — Hybrid + Equity

CARNIVAL CRUISE LINES; Miami (FL); On-site; USD 180,000 - 340,000; Full time

Benefits offered by this job

Health benefits

Hybrid work model

Job summary

Carnival Cruise Lines seeks a senior eCommerce leader to drive the booked guest digital commerce experience across web and omnichannel touchpoints. You will shape strategy, partner with Digital Product, Technology, and Marketing, and lead a high-performing team to maximize pre-cruise revenue and guest engagement.

The role requires extensive experience in digital commerce, analytics, and cross-functional leadership, with a hybrid work model in the South Florida area.

Qualifications

• Bachelor's degree in Marketing, Business, Computer Science, or a related field.
• Master’s degree in Business, Marketing, or a related discipline preferred.
• 8–10+ years of progressive experience leading digital commerce, eCommerce, digital marketing, or omnichannel customer experience initiatives.
• 5+ years leading managers and high-performing cross-functional teams.

Responsibilities

• Develop and execute the booked guest eCommerce strategy to maximize guest engagement, conversion, and pre-cruise revenue.
• Own the booked guest marketing, merchandising, and promotional calendar, ensuring alignment across key teams.
• Lead the business roadmap for booked guest digital commerce capabilities and define the pre-cruise roadmap of enhancements.
• Build and lead a high-performing team with a data-driven, experimental approach.
• Lead the data-driven optimization of the booked guest eCommerce business through analytics and ROI measurement.
• Provide strategic leadership aligning initiatives with business objectives across marketing, product, technology, and operations.

Skills

eCommerce strategy

Cross-functional leadership

Data-driven decision making

A/B testing

Team leadership

Digital merchandising

Revenue optimization

Education

Bachelor's degree

Master’s degree preferred

Tools

Hybris/Sitecore CMS

Google Analytics

Adobe Analytics

Optimizely

Job description

Carnival Cruise Lines seeks a senior eCommerce leader to drive the booked guest digital commerce experience across web and omnichannel touchpoints. You will shape strategy, partner with Digital Product, Technology, and Marketing, and lead a high-performing team to maximize pre-cruise revenue and guest engagement.

The role requires extensive experience in digital commerce, analytics, and cross-functional leadership, with a hybrid work model in the South Florida area.