Booked Guest eCommerce Leader — Pre-Cruise Revenue Growth

Holland America Line Inc

Miami (FL)

Hybrid

USD 120,000 - 180,000

Full time

14 days+

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Benefits offered by this job

Medical, dental & vision plans

401(k) with company match

Cruise employee discounts

Job summary

Carnival Cruise Line is seeking a Senior Manager for booked guest eCommerce to drive pre-cruise revenue and guest engagement across web, email, mobile, and omnichannel channels. You will own merchandising, promotions, and personalized experiences, leading a high‑performing team and partnering with Commercial, IT, Analytics, and Creative to deliver measurable business results.

The role emphasizes strategic roadmap development, data‑driven decision making, and enterprise collaboration to optimize

Qualifications

Bachelor's Degree in Marketing, Business, Computer Science, or a related field.
Master's degree in Business, Marketing, or a related discipline preferred.
8–10+ years of progressive experience leading digital commerce, eCommerce, digital marketing, or omnichannel customer experience initiatives.
5+ years leading managers and high‑performing cross‑functional teams.

Responsibilities

Develop and execute the booked guest eCommerce strategy to maximize guest engagement, conversion, and pre-cruise revenue.
Own the booked guest marketing, merchandising, and promotional calendar, ensuring alignment across Marketing, Revenue Management, Operations, Creative, Contact Center, and other business partners.
Lead the business roadmap for booked guest digital commerce capabilities with Digital Product, Technology, and IT leaders. Define business requirements, prioritize investments, and partner closely with technical teams to develop the pre-cruise roadmap of eCommerce enhancements, platform capabilities, and new features that drive revenue and improve the guest experience.
Collaborate with Agile IT scrum teams to perform business analysis, prioritize eCommerce and technology platform enhancements, and develop feature roadmaps that support commercial objectives, drive revenue growth, and continuously enhance the guest experience
Build and lead a high-performing team by fostering a culture of accountability, collaboration, innovation, and continuous improvement. Coach and develop talent while championing data-driven decision‑making, experimentation, personalization, and optimization through customer insights, analytics, and A/B testing
Lead cross‑functional collaboration with stakeholders across Shore Excursions, Spa, Beverage, Dining, Retail, Marketing, and other business units to prioritize revenue‑driving initiatives, coordinate merchandising and promotional strategies, and optimize traffic, conversion, and guest engagement throughout the booked guest digital commerce journey.