Senior Digital Product Manager, Guest Tech

Holland America Line Inc; Miami (FL); Hybrid; USD 120,000 - 190,000; Full time

Benefits offered by this job

Medical plans

Dental and vision plans

Employee discounts

On-site Fitness center

Tuition reimbursement

Job summary

Carnival Cruise Line is seeking a Digital Product Manager to oversee the development, launch, and support of Guest Technology digital products across pre-cruise, onboard, and post-cruise journeys. Lead cross-functional teams, align stakeholders, and deliver value through an agile lifecycle.

You will work with UX/UI, analytics, and engineering to build intuitive experiences, measure success with key metrics, and continuously improve the product roadmap to meet guest and business goals.

Qualifications

• 5+ years of experience in Product Management and/or Product Ownership in an agile environment; a demonstrated history of leading and delivering successful digital products across apps and web.
• Proficiency with Figma, project management software (preferably Azure DevOps), and Google Analytics; proficient in BI, Sitecore, and ContentSquare; Experience launching and maintaining successful iOS/Android apps.Proficiency with mobile analytics and CI/CD tools. Understanding of mobile accessibility and data privacy regulations.

Responsibilities

• Oversees the product development lifecycle from ideation to launch.
• Prioritizes features, sets clear requirements, manages the product backlog, actively participates in Scrum ceremonies, and ensures timely delivery of high-quality products.
• Develops and communicates a clear product strategy and vision. Creates and maintains a product roadmap that aligns with company goals and consumer needs.
• Partners with cross-functional team and stakeholders – including engineering, design, CRM, content, and revenue management – throughout the end-to-end process to ensure alignment and successful product delivery.
• Works closely with our UX/UI design team to develop an intuitive and engaging user experience. Conducts usability testing and gathers user feedback to make data-driven decisions for product enhancements that achieve desired business outcomes.
• Establishes and monitors key business metrics to measure success. Analyzes data to identify product improvement areas. Gathers feedback from consumers, stakeholders, and developers to understand customer pain points, business needs, and the competitive landscape.
• Prepares and presents regular business updates to stakeholders in-person and in-writing. Creates business reports, training/troubleshooting guides, and related product documentation and presentations.
• Promotes continuous improvement by regularly reviewing processes, tools, and methodologies. Implements best practices and drives innovation within the product management team. Performs other duties as assigned.
• Leading a Scrum Team responsible for delivering strategic initiatives across the pre-cruise and onboard guest journey; drive revenue growth and improve guest satisfaction.

Skills

Product management

Product owner

Scrum

UX/UI

Data analysis

Tools

Figma

Azure DevOps

Google Analytics

BI

Sitecore

ContentSquare

CI/CD tools

Job description

Carnival Cruise Line is seeking a Digital Product Manager to oversee the development, launch, and support of Guest Technology digital products across pre-cruise, onboard, and post-cruise journeys. Lead cross-functional teams, align stakeholders, and deliver value through an agile lifecycle.

You will work with UX/UI, analytics, and engineering to build intuitive experiences, measure success with key metrics, and continuously improve the product roadmap to meet guest and business goals.