Booked Guest eCommerce Lead: Growth & Personalization

Carnival Corporation & plc; Miami, Northern (FL, KY); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Employee stock purchase plan

Job summary

Carnival Cruise Line seeks a Senior Manager, Booked Guest eCommerce to define and execute the digital commerce strategy across the post-booking guest journey, driving pre-cruise revenue and guest engagement across web, email, mobile, and omnichannel experiences.

You will lead merchandising, personalized guest experiences, and promotions while partnering with multiple stakeholders to optimize investments, capabilities, and business growth. Hybrid work in South Florida is typical.

Qualifications

• Bachelor's Degree in Marketing, Business, Computer Science, or a related field.
• Master’s degree preferred.
• 8–10+ years of progressive experience leading digital commerce, eCommerce, digital marketing, or omnichannel initiatives.
• 5+ years leading managers and high‑performing cross‑functional teams.
• Experience partnering with Digital Product and Technology teams to define business requirements, prioritize roadmaps, and deliver Agile solutions.
• Experience with E‑commerce CMS systems (Hybris/Sitecore) and web analytics tools (Google Analytics, Adobe Analytics).
• Experience developing and executing integrated digital marketing strategies and performance optimization initiatives.
• Experience in Cruise, Travel, Tourism and/or Hospitality industry.

Responsibilities

• Define and drive the booked guest digital commerce strategy to maximize revenue and guest engagement.
• Lead cross‑functional teams across Marketing, Revenue Management, Product, Technology, and Creative.
• Partner with executives to prioritize investments and deliver scalable digital capabilities.
• Oversee data‑driven optimization, analytics, forecasting, and KPI reporting for the booked guest eCommerce business.
• Coach and develop talent while promoting a culture of accountability and continuous improvement.
• Collaborate with stakeholders to align merchandising, communications, and technology initiatives with business objectives.

Skills

Leadership

Cross-functional collaboration

Strategic thinking

Data analysis

Communication

Project management

Agile

Stakeholder management

Education

Bachelor's Degree in Marketing, Business, Computer Science, or related field

Master’s degree in Business, Marketing, or related discipline

Tools

Hybris

Sitecore

Google Analytics

Optimizely

Job description

Carnival Cruise Line seeks a Senior Manager, Booked Guest eCommerce to define and execute the digital commerce strategy across the post-booking guest journey, driving pre-cruise revenue and guest engagement across web, email, mobile, and omnichannel experiences.

You will lead merchandising, personalized guest experiences, and promotions while partnering with multiple stakeholders to optimize investments, capabilities, and business growth. Hybrid work in South Florida is typical.