Senior Manager, AI Solutions Engineering – Enterprise

Warmada; Chicago (IL); Hybrid; USD 251,000 - 300,000; Full time

Job summary

Salesforce Fin is seeking a transformational Solutions Engineering leader to head our North America Mid Market and Enterprise SE teams, shaping GTM, building a world-class team, and driving outcomes across six-figure deals.

You will partner with Sales, Success, Product, Engineering, and Services to deliver customer transformation through Intercom’s AI-first platform and align with company goals. This is a player-coach role requiring leadership and technical credibility in complex sales.

Qualifications

• 5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer/Architect, or related individual contributor role.
• 3+ years leading technical pre-sales teams, with a proven track record of hiring, mentoring, and managing high-performing teams.
• Ideally experience selling AI, data, or highly technical products; or at least deep curiosity and utilization of AI in day-to-day work.
• Able to travel internationally on average once a month and adapt to global teams.
• Track record of delivering revenue numbers, producing accurate forecasts, while focusing on team development and growth.

Responsibilities

• Define and evolve the strategic vision and go-to-market (GTM) approach for the Solutions Engineering function.
• Lead, coach, and scale a high-performing SE team across global regions and core verticals.
• Operate as a player-coach, actively engaging in strategic deals while developing team capabilities.
• Support complex, six-figure sales cycles with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise.
• Serve as a trusted technical advisor and executive point of contact for large customers.
• Partner closely with Sales, Product, Marketing, and R&D to shape verticalized GTM motions and solution strategy.
• Champion a customer-obsessed culture across the pre-sales journey – from outbound to implementation.
• Lead discovery, design, and delivery of tailored technical solutions, including PoCs and business value assessments.
• Build reusable, scalable solution frameworks, and industry-specific technical assets.
• Advocate for customer needs and insights internally to influence product roadmap and prioritization.
• Represent Intercom and the SE function externally through executive meetings and strategic events.
• Foster strong relationships with C-level stakeholders, translating AI product capabilities into tangible business impact.

Skills

Pre-sales experience

Team leadership

AI/data product knowledge

Excellent communication

Job description

Salesforce Fin is seeking a transformational Solutions Engineering leader to head our North America Mid Market and Enterprise SE teams, shaping GTM, building a world-class team, and driving outcomes across six-figure deals.

You will partner with Sales, Success, Product, Engineering, and Services to deliver customer transformation through Intercom’s AI-first platform and align with company goals. This is a player-coach role requiring leadership and technical credibility in complex sales.