Senior Manager, AI-Powered Customer Campaigns (Remote)

Genesys Cloud Services, Inc.; Seattle (WA); On-site; USD 105,000 - 184,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Telehealth coverage

Flexible work schedules and work from

Career growth opportunities

Open Time Off + 10 holidays

401(k) matching

Job summary

Genesys is seeking a Customer Content Campaigns Senior Manager to translate customer stories into integrated campaigns across channels, audiences and formats. You will lead activation and amplification for customer stories and Orchestrators content, collaborating with Digital, Social, Field Marketing, Events and Campaigns to shape when and where stories appear.

You’ll also provide program management for major events like Xperience, partnering with content owners to align stories, speakers and

Qualifications

• Significant experience in B2B integrated marketing, content marketing, customer marketing, campaigns or a related field, ideally in enterprise tech or SaaS.
• Track record of turning content into integrated, multi-channel campaigns.
• Strong program management skills leading complex, cross-functional work with multiple workstreams, deadlines and senior stakeholders.
• Experience supporting major events, launches or high-visibility marketing moments.
• Sharp editorial and creative instincts, you see how one customer story becomes several strong marketing experiences.

Responsibilities

• Turn customer stories into integrated campaigns.
• Maximize the value of customer proof.
• Amplify Orchestrators content.
• Support customer content for major events and strategic moments.
• Drive cross-channel activation.
• Measure and optimize impact.

Skills

B2B marketing

Content marketing

Campaign orchestration

Cross-functional collaboration

Event marketing

Analytics & KPIs

Stakeholder management

Strategic planning

Communication

Content activation

Job description

Genesys is seeking a Customer Content Campaigns Senior Manager to translate customer stories into integrated campaigns across channels, audiences and formats. You will lead activation and amplification for customer stories and Orchestrators content, collaborating with Digital, Social, Field Marketing, Events and Campaigns to shape when and where stories appear.

You’ll also provide program management for major events like Xperience, partnering with content owners to align stories, speakers and