Customer Content Campaigns Senior Manager

Genesys; New York (NY); On-site; USD 110,000 - 150,000; Full time

Job summary

Genesys in United States is seeking a Customer Content Campaigns Senior Manager to turn customer stories into integrated marketing campaigns that reach the right audiences, across the right channels, at the right moments.

This strategic marketer will lead activation and amplification for customer stories and orchestrator content, coordinating with Digital, Social, Field Marketing, Events and Campaigns teams to shape when, where and how stories appear and to manage major events such as Xperience.

Responsibilities

• Turn customer stories into integrated campaigns
• Set activation and amplification strategy for the customer story portfolio
• Build integrated campaign plans that extend flagship customer stories across channels, audiences and formats
• Recommend channel mix, sequencing and activation approach for each story based on audience and business opportunity, and align with channel owners on execution

Job description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Customer Content Campaigns Senior Manager

About The Role

Genesys is looking for a Customer Content Campaigns Senior Manager to turn customer stories and customer proof into integrated marketing campaigns that reach the right audiences, across the right channels, at the right moments.

This role leads the activation and amplification strategy for customer stories and Orchestrators content, extending the reach of our strongest customer proof well beyond the original asset. It's a cross-functional role that doesn’t own channel or timing decisions directly, but works continuously with the marketing teams that do, Digital, Social, Field Marketing, Events, Campaigns and others, to shape when, where and how customer stories show up.

This person will also provide program management for major events and strategic moments, including Xperience, partnering with content owners to bring stories, speakers, content and experiences into one cohesive plan, and coordinating execution across teams.

We're looking for a strategic marketer and strong program leader who knows how to turn great content into great campaigns, build influence without direct authority, and keep complex, high-visibility work on track.

What You'll Do

Turn customer stories into integrated campaigns

• Set activation and amplification strategy for the customer story portfolio
• Build integrated campaign plans that extend flagship customer stories across channels, audiences and formats, in partnership with the teams that own those channels
• Recommend channel mix, sequencing and activation approach for each story based on audience and business opportunity, and align with channel owners on execution