Senior Manager, AI Knowledge Architecture

EY; Jacksonville (FL); Hybrid; USD 144,000 - 329,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k)

Paid time off

Flexible vacation policy

Job summary

EY is building a better working world. Challenger Core drives shared technology and guardrails for AI knowledge systems.

This role shapes enterprise information architecture and governance across diverse teams, enabling trusted, scalable AI products and agents. You’ll lead lighthouse pilots from prototype to production, partnering with security, privacy, and risk teams, while mentoring engineers and guiding cross-functional decisions in a hybrid work setting.

Qualifications

• Bachelor’s Degree in a relevant field of study.
• 9-12+ years of relevant experience.
• Substantial experience in data, information, solution, or platform architecture, including ownership of production AI, search, or knowledge systems.
• A record of delivering a shared knowledge, search, graph, or grounded-AI capability across varied sources and organizational boundaries.
• Fluency with semantic, graph, or retrieval technologies, strong SQL, and a general-purpose programming language.
• Experience designing pipelines that connect analytical, document, event, and operational information with clear production controls.
• Evidence of implementing access, provenance, quality, and lifecycle controls through the production retrieval path; architecture judgment to trade-off wisely.

Responsibilities

• Set the knowledge direction. Own the target architecture, roadmap, and decision principles for the knowledge, retrieval, and grounding capabilities used by AI products and agents.
• Design organizational memory. Create a federated approach with shared meaning, durable interfaces, and clear lifecycle expectations.
• Translate business questions. Define concepts, relationships, and boundaries AI systems need to interpret information.
• Engineer trusted ingestion. Shape patterns that bring varied sources into the platform with authority, lineage, and uncertainty.
• Build effective retrieval. Combine search, semantic, graph, and structured methods with trade-offs visible.
• Make evidence inspectable. Include citations, provenance, quality signals, and evaluation hooks for trust.
• Embed policy in the path. Ensure compliant use, retention, and deletion requirements.
• Prove the architecture. Lead lighthouse implementations from prototype to production for scale.
• Operate and improve. Define service objectives, observability, and quality measures.
• Build shared capability. Create reference components, onboarding practices, and guide decisions.

Skills

Information architecture

Retrieval expertise

Data engineering depth

Trust by design

Product mindset

Influential leadership

Education

Bachelor’s Degree in a relevant field of study

Job description

EY is building a better working world. Challenger Core drives shared technology and guardrails for AI knowledge systems.

This role shapes enterprise information architecture and governance across diverse teams, enabling trusted, scalable AI products and agents. You’ll lead lighthouse pilots from prototype to production, partnering with security, privacy, and risk teams, while mentoring engineers and guiding cross-functional decisions in a hybrid work setting.