Senior Manager, Agentic Commerce Transformation

Accenture; San Diego (CA); On-site; USD 133,000 - 338,000; Full time

Benefits offered by this job

Accenture benefits

Job summary

Accenture Song seeks a Senior Manager to lead agentic commerce transformation programs for industrial clients. You will guide strategy, digital experience, content, and platform teams across sales and procurement ecosystems, emphasizing AI-mediated buying journeys.

The role combines industrial expertise with digital strategy, program leadership, and governance to modernize how manufacturers and distributors engage customers in AI-enabled ecosystems.

Qualifications

• 10+ years of experience in consulting, digital strategy, commercial strategy, or technology strategy in the Industrials industry.
• Experience leading digital transformation, customer experience, commercial strategy, sales effectiveness, or platform initiatives.
• Strong understanding of complex B2B buying journeys and dealer/distributor ecosystems.
• Experience with AI-driven customer experiences, conversational interfaces, or data structures.
• Knowledge of digital marketing, content strategy, product information management, or commerce platforms.
• Experience collaborating with engineering, product, data, or platform leaders on AI-readiness roadmaps.

Responsibilities

• Lead major workstreams mapping industrial buyers' journeys through discovery, RFQ, purchase, and renewal.
• Redesign journeys and operating models around agent mediation to gain competitive advantage.
• Translate agentic trends into use cases, GTM plays, and transformation roadmaps.
• Advise executives on competing across direct, dealer, distributor, marketplace ecosystems with AI mediation.
• Improve discoverability of products, services, and propositions across digital and AI-enabled environments.
• Define strategies for search, conversational interfaces, procurement platforms, and partner ecosystems.
• Guide teams in structuring experiences for human and machine decision-makers.
• Oversee optimization of product pages, service journeys, and content for trust and conversion.
• Define commercial and technical strategy for real-time pricing, availability, and terms.
• Ensure data and AI readiness, governance, and integration across systems.

Skills

Consulting experience

Digital strategy

Commercial strategy

Technology strategy

Education

Bachelor's degree in Business/Marketing/CS/Engineering/Supply Chain/Industrial Management

Job description

Accenture Song seeks a Senior Manager to lead agentic commerce transformation programs for industrial clients. You will guide strategy, digital experience, content, and platform teams across sales and procurement ecosystems, emphasizing AI-mediated buying journeys.

The role combines industrial expertise with digital strategy, program leadership, and governance to modernize how manufacturers and distributors engage customers in AI-enabled ecosystems.